Jomelee Arlan
Rodriguez
Summary
Awarded the prestigious Fraud Fighter accolade, I bring a wealth of expertise as a Subject Matter Expert in our product. With a proven track record in combating fraud, I am well-versed in the intricacies of our industry. Dedication to staying ahead of emerging trends and ability to analyze complex data sets make me an invaluable asset to any team.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Concentrix
UP Technohub Building L
11.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor Of Science In Computer Engineering -
Colegio De Montalban
CDM Rodriguez Rizal 08.2022
Information Of Computer Science - Senior High School
Asian Institute of Computer Studies
E. Rodriguez Highway, Brgy. San Jose, Rodriguez, R05.2018
High School -
Southville 8C National High School
Southville 8C, San Isidro Rodriguez, Rizal05.2016
Sampaguita Elementary School
Sampaguita Elementary School, Camarin, Caloocan City05.2012
Skills
- Typing and Technical Skill
- Literate and skilled in MS Office (MS Word, MS PowerPoint, MS Excel)
- Literate in WordPress
- Literate in C, and HTML
- Problem-solving abilities
Certification
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
Webinars
- Visual Career Talk, Polytechnique University of the Philippines
- Data Privacy Worldwide Webinar, Digital Defender Cyber-Security IT Solution
- Digital Fabrication and Modelling Technologies: An introduction to Computer Controlled Manufacturing, Institute of Electrical and Electronics Engineers (IEEE) - Technological University of the Philippines
- What's next: Amplifying ECE Career Opportunities Post-Pandemic, Institute of Electrical and Electronics Engineers (IEEE) - Technological University of the Philippines
- 5G Technology: The Evolutionary Impact on the Internet of Things, National College of Science and Technology
- Drawing images with Python Code, ReSkills Live-Learning Platform - OnLive
- Internet of Things - Can Filipinos adapt or not, Eulogio 'AMANG' Rodriguez Institute of Science and Technology
Personal Information
- Age: 24
- Place of Birth: Quezon City, Philippines
- Date of Birth: 06/21/00
- Gender: Female
- Marital Status: Single
References
- Marry Grace P. Gayagaya, Operator, King Yuan Electronic Company
- Jiselle Rabaca Palencia, Service Operator Analysis, CGI Philippines Inc
- Engr. Rynefel Elopre, Professor, Colegio De Montalban
- Abegail Tolentino, Team Leader, Concentrix
Training
Winnoven Inc., Web Developer
Timeline
Customer Service Representative
Concentrix
11.2022 - Current
Bachelor Of Science In Computer Engineering -
Colegio De Montalban
Information Of Computer Science - Senior High School
Asian Institute of Computer Studies
High School -
Southville 8C National High School
Sampaguita Elementary School