Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic
JONEL GAIL PONCE

JONEL GAIL PONCE

MENTOR
TAGUIG

Overview

8
8
years of professional experience
2
2
Certifications

Work History

Mentor

SUTHERLAND
11.2017 - Current
  • Assisted mentees in setting achievable goals and creating realistic action plans for personal and professional growth.
  • Organized workshops and events that catered to the specific needs of the mentoring program participants.
  • Evaluated program success through regular assessments of participant satisfaction, engagement levels, and achievement rates.
  • Developed trust-based relationships with mentees through active listening and empathetic communication.
  • Continually assessed own mentoring performance, seeking feedback from peers and mentees to ensure ongoing personal and professional growth.

Customer Service Representative

TDCX
05.2016 - 05.2017


  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

Bachelor of Science - Entrepreneurship

University of Makati
Makati
04.2001 -

Skills

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Certification

Mentor (September - December 2023) Chennai, India

Additional Information

Character Reference:

Angelo Gandia

Maximillian & Co. Advisers Inc.

angelo.gandia@maximillianadvisers.com

0917-620-2721


John Angelo Binamira

Self-Employed

0915-485-2004


Timeline

Six Sigma (White Belt)

03-2024

Mentor (September - December 2023) Chennai, India

12-2023

Mentor

SUTHERLAND
11.2017 - Current

Customer Service Representative

TDCX
05.2016 - 05.2017

Bachelor of Science - Entrepreneurship

University of Makati
04.2001 -

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JONEL GAIL PONCEMENTOR