JOMEL BILLONES
Virtual Assistant
Bombon
Summary
Dedicated virtual assistant with a commitment to improving accuracy and efficiency in administrative processes. Strong data entry, time management, and customer service skills. 2 years of experience in virtual assistant roles with a proven track record in customer service.
Overview
10
10
years of professional experience
10
10
years of post-secondary education
Work History
Team Leader
Quantrics Enterprises
10.2024 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Customer Service
QUANTRICS Inc.
08.2023 - 10.2024
- Provided exceptional customer service, fostering repeat business from satisfied clients.
- Delivered exceptional customer service, resolving issues promptly and courteously.
- Exceeded performance expectations, receiving recognition for outstanding customer service skills.
- Provided exceptional customer service, ensuring positive experiences for all members.
- Provided exceptional customer service, addressing client inquiries courteously and knowledgeably.
Virtual Assistant
Virtual Helper 247
01.2020 - 11.2022
- Enhanced customer relations through prompt resolution of inquiries via phone or email communication channels.
- Elevated executive support services with timely preparation of presentation materials utilizing PowerPoint slideshows and informational handouts.
- Optimized time management for executives with diligent appointment scheduling to ensure punctuality to important commitments.
- Monitored emails, organized inbox, and prioritized message.
- Maintained a well-organized calendar system to keep track of deadlines, events, and appointments for optimal time management.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Sales Chat Support
Sitel Philippines
01.2018 - 10.2020
- My role as Sales Chat Support is to offer Virgin Medial UK services to our new and existing clients, offering additional services and upgrading their existing packages while providing good customer service.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
Customer Service
Omniglobe International Inc.
06.2015 - 12.2017
- In my first BPO, my role was to provide exceptional customer service to AT&T B2B clients making sure that I resolve their issues with their business mobility account.
- Delivered excellent customer service, resulting in increased member retention rates.
- Increased referral rates through exceptional customer service and communication skills.
Education
Secondary -
Sta. Lucia High School
01.2008 - 01.2012
Elementary - undefined
San Miguel Elementary School
01.2002 - 01.2008
Skills
Team leadership
Effective team collaboration
Strategic task scheduling
Team engagement
Analytical problem-solving
Operational efficiency improvement
Service excellence
Effective listening skills
Expertise in product features and benefits
Adaptability and flexibility
Data entry
Timeline
Team Leader
Quantrics Enterprises
10.2024 - Current
Customer Service
QUANTRICS Inc.
08.2023 - 10.2024
Virtual Assistant
Virtual Helper 247
01.2020 - 11.2022
Sales Chat Support
Sitel Philippines
01.2018 - 10.2020
Customer Service
Omniglobe International Inc.
06.2015 - 12.2017
Secondary -
Sta. Lucia High School
01.2008 - 01.2012
Elementary - undefined
San Miguel Elementary School
01.2002 - 01.2008