Zendesk
Jomart Lacson
Customer Service Representative
Alabang, Muntinlupa
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Customer Service Representative Specialist
Telus International
09.2018 - Current
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Handled customer inquiries and suggestions courteously and professionally.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Business Process Associate
Amdatex Services
05.2016 - 05.2018
- Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
- Performed data entry operations to update database with customer responses.
- Searched, extracted and interpreted information to determine correct input procedure.
Education
Associate - Business Administration
Ramon Magsaysay Technological University
Castillejos, ZambalesSkills
CRM Software
Live Chat Support
Problem Resolution
Technical Support
Software
Dixa
Helspshift
Slack
Salesforce
Timeline
Customer Service Representative Specialist
Telus International
09.2018 - Current
Business Process Associate
Amdatex Services
05.2016 - 05.2018
Associate - Business Administration
Ramon Magsaysay Technological University