JOMARI JEUS CASTRO
Navotas City
Summary
- Be affiliated with a prestigious institution and be able to contribute to the improvement of the profession and empowering them with necessary skills, qualities, knowledge, attitude, and value of time.
- Succeed in an environment of growth and excellence by earning a job which provides self and professional development.
- To gain more experience, friends, and expand my knowledge and skills with regards to the working environment.
Overview
9
9
years of professional experience
13
13
years of post-secondary education
Work History
Social Media Manager
SoleDownUnder
02.2022 - Current
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Coordinated influencer partnerships, leveraging their reach to expand brand visibility.
Business Processing Associate
Manulife Financial
8 2018 - 12.2019
- Process and capture information to systems according to established methods and procedures
- Handle transactions accurately with minimum supervision
- Conduct in-depth analysis on all clients' requests and make effective decisions whenever necessary
- Communicate effectively with agents and different departments through emails to provide quick solutions to escalated requests
- Transfer misrouted requests to the right department
- Ensure that all cases assigned are completed within turn-around-times
- Consistently meet the service targets set by the company
- Make clients feel they are our number one priority with every single interaction
- Monitor recurring cases.
Production Assistant Supervisor
Hexa Arch Incorporated
04.2015 - 06.2018
- Monitor employee productivity and optimize procedures to avoid additional costs
- Maximize drivers' time and efficiency by revamping delivery schedules and workloads
- Monitor inventory to avoid delays and assure the continuous production of every project
- Handle concerns of existing and new clients
- Sort, organize, and maintain office records accurately
- Allocate sufficient personnel to ensure the efficiency of tasks in all job sites
- Verify that all work are finished and attained in every period.
Education
Secondary -
San Jose Academy Navotas City
06.2007 - 05.2011
BSBA Major in Marketing Management -
San Sebastian College - Recoletos
06.2011 - 05.2015
Elementary -
San Jose Academy Navotas City
06.2002 - 05.2007
Skills
Excellent communication and leadership skills
Ability to work efficiently as part of a team as well as individually with minimal supervision
Extensive knowledge on providing high quality services and ensuring customer satisfaction
Can communicate in the English language and understands customer needs
Computer literate
Experienced in using microsoft applications
Trainingsandseminarsattended
- FINANCIAL MANAGEMENT CHALLENGES FOR MULTINATIONAL COMPANIES AND MARKETING BRANDING PHILIPPINES, 10/08/2014, Mr. Prakash Singapore (Human Resource Institute)
- MANAGING A CULTURAL DIVERSE WORKFORCE, 10/07/2014, Mr. Ong Hong Him (MBA, ACTA, DMS, Dip Mkt, Dip Industrial Mgt., Dip Works Mgt.,) Singapore Human Resources Institute
- CURRENT TRENDS IN PR, 12/06/2013, Cristina Cabayanan (VP for Accounts, Fuentes Publicity Network Incorporated)
- BASIC OCCUPATIONAL SAFETY AND HEALTH, 09/21/2020, Zoom Webinar - Online Conference
Placeofbirth
Manila
References
Available upon request
Timeline
Social Media Manager
SoleDownUnder
02.2022 - Current
Production Assistant Supervisor
Hexa Arch Incorporated
04.2015 - 06.2018
BSBA Major in Marketing Management -
San Sebastian College - Recoletos
06.2011 - 05.2015
Secondary -
San Jose Academy Navotas City
06.2007 - 05.2011
Elementary -
San Jose Academy Navotas City
06.2002 - 05.2007
Business Processing Associate
Manulife Financial
8 2018 - 12.2019
Similar Profiles
ALICIA SORIANOALICIA SORIANO
Customer Service Representative at Ascent HR-Infinx HealthcareCustomer Service Representative at Ascent HR-Infinx Healthcare
John Isaiah CruzJohn Isaiah Cruz
Sales Assistant at Purechem CorporationSales Assistant at Purechem Corporation
Irish May NayreIrish May Nayre
Secretary Intern at Navotas City hallSecretary Intern at Navotas City hall
JOANNE ASHLEY ESPERAJOANNE ASHLEY ESPERA
Receptionist at OKADA MANILAReceptionist at OKADA MANILA
Shahar TalShahar Tal
Independent Social Media Creator + Social Media Manager at Alive Digital MediaIndependent Social Media Creator + Social Media Manager at Alive Digital Media