Jomariel Salinas
Customer Service Representative
Las Piñas
Summary
Hardworking and passionate job seeker with strong organizational skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Representative
Optum Global Solutions Inc.
Muntinlupa City
2020.03 - Current
- Worked flexible hours across night, weekend and holiday shifts.
- Verified insurance claims and determined fair amount for settlement.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
Sales Associate
Concentrix CVG Philippines, Inc.
Muntinlupa City
2018.07 - 2019.04
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Educated clients on current promotional offerings and products using persuasive selling strategies.
Customer Service Representative
Alorica Teleservices, Inc.
Makati City
2017.07 - 2018.06
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Maintained updated records of all financial transactions to support traceability.
Customer Service Representative
Alorica Philippines, Inc.
Makati City
2016.06 - 2017.07
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Undergraduate - Related To The Hospitality And Travel Industries
Montessori Professional College
Cavite 2013.06 - 2013.12
Skills
Healthcare laws and regulations
Sales expertise
Expertise in invoice and payment transactions
Travel bookings
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Timeline
Customer Service Representative
Optum Global Solutions Inc.
2020.03 - Current
Sales Associate
Concentrix CVG Philippines, Inc.
2018.07 - 2019.04
Customer Service Representative
Alorica Teleservices, Inc.
2017.07 - 2018.06
Customer Service Representative
Alorica Philippines, Inc.
2016.06 - 2017.07
Undergraduate - Related To The Hospitality And Travel Industries
Montessori Professional College
2013.06 - 2013.12