Summary
Overview
Work History
Education
Skills
TOOLS
Timeline
Generic

JOMARIE APSAY

Bacoor,Philippines

Summary

Detail-oriented Customer Service Associate skilled in conflict resolution and problem analysis. Manages customer complaints through various channels, ensuring prompt and effective resolutions. Committed to fostering positive relationships and enhancing customer loyalty.

Overview

3
3
years of professional experience

Work History

CS Associate

Amazon Operations Services Philippines, Inc.
Pasay, Manila
10.2024 - 08.2025
  • Assisting customers in First Contact Resolution.
  • Fulfilled duties for the retail department and the concession abuse prevention department.
  • Provided exceptional customer service, resolving queries promptly to maintain high satisfaction levels.

Virtual Assistant CS Associate

Upwork - Avas Flowers
04.2023 - 06.2023
  • Provided assistance to customers regarding product and service inquiries.
  • Resolved customer complaints via call and email, ensuring customer satisfaction.
  • Coordinated product correspondence among buyer, recipient, and flower shop to ensure seamless delivery.

CS Associate

Amazon Operations Services Philippines, Inc.
Pasay, Manila
08.2022 - 01.2023
  • Interacts with the customers via call to provide detailed information about the products, processes and services.
  • Fulfilled retail and search and rescue duties.

Education

Bachelor of Science - Mechanical Engineering

TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES - MANILA
Manila, Philippines
01.2024

Skills

  • Calendar Management
  • Email Handling and Inbox Management
  • Data Gathering and Research
  • Problem analysis
  • Customer service
  • Conflict resolution
  • Fast Learner and adapts quickly
  • Attention to Detail

TOOLS

  • Ring Central
  • Microsoft Office (Word, Excel)
  • Google Workspace (Docs, Sheets)
  • Google Suite (Gmail, Google Calendar, Drive, Meet)
  • Zoom
  • CRM

Timeline

CS Associate

Amazon Operations Services Philippines, Inc.
10.2024 - 08.2025

Virtual Assistant CS Associate

Upwork - Avas Flowers
04.2023 - 06.2023

CS Associate

Amazon Operations Services Philippines, Inc.
08.2022 - 01.2023

Bachelor of Science - Mechanical Engineering

TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES - MANILA
JOMARIE APSAY