Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jomarie Apsay

Bacoor

Summary

Developed strong collaborative and multitasking skills in fast-paced environment, ensuring efficient handling of various tasks. Transitioning into new field with focus on leveraging problem-solving capabilities and adaptability. Seeking opportunities to apply and grow versatile skills in dynamic and supportive setting.

Overview

3
3
years of professional experience

Work History

CS Associate

Amazon Operations Services Philippines, Inc.
10.2024 - 08.2025
  • Assisting customer in First Contact Resolution.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Handles multiple channels such as Call, Chat and Emails.

CS Associate

Upwork – Avas Flowers (Seasonal)
04.2023 - 06.2023
  • Handling customers complaints thru call and email.
  • Assisting the customers products and services.
  • Follow up on product correspondence between the buyer, the recipient, and the flower shop.

CS Associate

Amazon Operations Services Philippines, Inc.
08.2022 - 01.2023
  • Fulfilled the part of Retail Department and Search and Rescue.
  • Interacts with the customers via call to provide detailed information about the products, processes and services.
  • Listening to customer’s concerns and handling complaints and returns.
  • Reviewing customer accounts and transactions while resolving issues.

Education

Bachelor of Science - Mechanical Engineering

TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES – MANILA
01.2024

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HERMAN HARRELL HORNE SCHOOL
01.2019

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BACOOR NATIONAL HIGHSCHOOL
01.2017

Skills

  • Time Management
  • Computer skills
  • Good Communication Skill
  • Attention to detail
  • Customer service

Timeline

CS Associate

Amazon Operations Services Philippines, Inc.
10.2024 - 08.2025

CS Associate

Upwork – Avas Flowers (Seasonal)
04.2023 - 06.2023

CS Associate

Amazon Operations Services Philippines, Inc.
08.2022 - 01.2023

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HERMAN HARRELL HORNE SCHOOL

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BACOOR NATIONAL HIGHSCHOOL

Bachelor of Science - Mechanical Engineering

TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES – MANILA

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Jomarie Apsay