Jomarie Apsay
Bacoor
Summary
Developed strong collaborative and multitasking skills in fast-paced environment, ensuring efficient handling of various tasks. Transitioning into new field with focus on leveraging problem-solving capabilities and adaptability. Seeking opportunities to apply and grow versatile skills in dynamic and supportive setting.
Overview
3
3
years of professional experience
Work History
CS Associate
Amazon Operations Services Philippines, Inc.
10.2024 - 08.2025
- Assisting customer in First Contact Resolution.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Handles multiple channels such as Call, Chat and Emails.
CS Associate
Upwork – Avas Flowers (Seasonal)
04.2023 - 06.2023
- Handling customers complaints thru call and email.
- Assisting the customers products and services.
- Follow up on product correspondence between the buyer, the recipient, and the flower shop.
CS Associate
Amazon Operations Services Philippines, Inc.
08.2022 - 01.2023
- Fulfilled the part of Retail Department and Search and Rescue.
- Interacts with the customers via call to provide detailed information about the products, processes and services.
- Listening to customer’s concerns and handling complaints and returns.
- Reviewing customer accounts and transactions while resolving issues.
Education
Bachelor of Science - Mechanical Engineering
TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES – MANILA
01.2024
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HERMAN HARRELL HORNE SCHOOL
01.2019
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BACOOR NATIONAL HIGHSCHOOL
01.2017
Skills
- Time Management
- Computer skills
- Good Communication Skill
- Attention to detail
- Customer service
Timeline
CS Associate
Amazon Operations Services Philippines, Inc.
10.2024 - 08.2025
CS Associate
Upwork – Avas Flowers (Seasonal)
04.2023 - 06.2023
CS Associate
Amazon Operations Services Philippines, Inc.
08.2022 - 01.2023
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HERMAN HARRELL HORNE SCHOOL
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BACOOR NATIONAL HIGHSCHOOL
Bachelor of Science - Mechanical Engineering
TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES – MANILA
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