Jomari Dadula
Back Office Specialist
Balamban, Province of Cebu,CEBU
Summary
Innovative professional with expertise in promoting academic, career and social development programs. Possesses excellent communication, problem-solving and organizational skills. Trusted advisor goes extra mile to help individuals succeed.
Overview
1
1
year of professional experience
Work History
Advisor I/ Technical Support/ Onboarding-Educational Account
Concentrix
06.2023 - 11.2023
- Assisted students in exploring and selecting career paths.
- Monitored student progress to drive successful academic outcomes.
- Developed and implemented student guidance plans to foster academic success.
- Anticipated responses and prepared clear and articulate answers.
- Conducted thorough reviews of clients'' existing financial plans, identifying areas for improvement or adjustment.
- Enrolling students with their online course
- Responsible in helping Instructor's course creation through zoom and email.
- Facilitated communication and collaboration between departments to help business function smoothly.
Advisor I/ Sales / Team of Experts - T-Mobile Account
Concentrix
11.2022 - 04.2023
- Increased client portfolio performance through diligent market research and analysis for optimal asset allocation.
- Negotiated favorable terms for clients when executing transactions or securing loans, maximizing their financial benefits.
- Responsible for blocking and phone activations when is needed
- Payment collections and sales
- Educating consumers for their extra charges posted within their bills
Medicare Campaign - Voice Account
Limitless Call Center
06.2022 - 11.2022
- Delivered prompt service to prioritize customer needs.
- Responsible for reaching out customers who needs extra benefits attached to their insurances.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Met customer call guidelines for service levels, handle time and productivity.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed customer service orders promptly to increase customer satisfaction.
Education
Primary -
Period: 2004-2010
Secondary - undefined
Period: 2010-2014
College - undefined
Period: 2015-2016
College - undefined
Period: 2018-2019
College - undefined
Period: 2019-2020
Skills
Microsoft Office (Excel, Word, and etc)
Gmail
Outlook
Finesse
Atlas
Samson
Grandcentral
Dash
One CRM service console
Tech-savvy
Detail-Oriented
Customer service efficiency
Work Experience Programs
Adaptability and Flexibility
Team Collaboration
Student Registration
Time management abilities
Problem-solving aptitude
Analytical Skills
Problem-solving abilities
Email Management
Personal Information
- Citizenship: Filipino
- Father's Name: Richard Dadula
- Mother's Name: Jedoma Dadula
- Date of Birth: 12/03/98
- Gender: Male
- Marital Status: Single
- Religion: Roman Catholic
References
Joel Puentenegra , 09273946473, Senior Accountant/ N2 outsourcing
Timeline
Advisor I/ Technical Support/ Onboarding-Educational Account - Concentrix
06.2023 - 11.2023
Advisor I/ Sales / Team of Experts - T-Mobile Account - Concentrix
11.2022 - 04.2023
Medicare Campaign - Voice Account - Limitless Call Center
06.2022 - 11.2022
Sta. Lucia Elementary School - Primary,
Saint Francis Academy Campus - Secondary,
Concord Technical Institute (ESLP) - College,
University of Cebu (BSMT) - College,
Concord Technical Institute(BSMTII) - College,