Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
Jomari Dadula

Jomari Dadula

Back Office Specialist
Balamban, Province of Cebu,CEBU

Summary

Innovative professional with expertise in promoting academic, career and social development programs. Possesses excellent communication, problem-solving and organizational skills. Trusted advisor goes extra mile to help individuals succeed.

Overview

1
1
year of professional experience

Work History

Advisor I/ Technical Support/ Onboarding-Educational Account

Concentrix
06.2023 - 11.2023
  • Assisted students in exploring and selecting career paths.
  • Monitored student progress to drive successful academic outcomes.
  • Developed and implemented student guidance plans to foster academic success.
  • Anticipated responses and prepared clear and articulate answers.
  • Conducted thorough reviews of clients'' existing financial plans, identifying areas for improvement or adjustment.
  • Enrolling students with their online course
  • Responsible in helping Instructor's course creation through zoom and email.
  • Facilitated communication and collaboration between departments to help business function smoothly.

Advisor I/ Sales / Team of Experts - T-Mobile Account

Concentrix
11.2022 - 04.2023
  • Increased client portfolio performance through diligent market research and analysis for optimal asset allocation.
  • Negotiated favorable terms for clients when executing transactions or securing loans, maximizing their financial benefits.
  • Responsible for blocking and phone activations when is needed
  • Payment collections and sales
  • Educating consumers for their extra charges posted within their bills


Medicare Campaign - Voice Account

Limitless Call Center
06.2022 - 11.2022
  • Delivered prompt service to prioritize customer needs.
  • Responsible for reaching out customers who needs extra benefits attached to their insurances.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Processed customer service orders promptly to increase customer satisfaction.

Education

Primary -

Sta. Lucia Elementary School, Asturias, Cebu
Period: 2004-2010

Secondary - undefined

Saint Francis Academy Campus
Period: 2010-2014

College - undefined

Concord Technical Institute (ESLP)
Period: 2015-2016

College - undefined

University of Cebu (BSMT)
Period: 2018-2019

College - undefined

Concord Technical Institute(BSMTII)
Period: 2019-2020

Skills

Microsoft Office (Excel, Word, and etc)

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Personal Information

  • Citizenship: Filipino
  • Father's Name: Richard Dadula
  • Mother's Name: Jedoma Dadula
  • Date of Birth: 12/03/98
  • Gender: Male
  • Marital Status: Single
  • Religion: Roman Catholic

References

Joel Puentenegra , 09273946473, Senior Accountant/ N2 outsourcing

Timeline

Advisor I/ Technical Support/ Onboarding-Educational Account - Concentrix
06.2023 - 11.2023
Advisor I/ Sales / Team of Experts - T-Mobile Account - Concentrix
11.2022 - 04.2023
Medicare Campaign - Voice Account - Limitless Call Center
06.2022 - 11.2022
Sta. Lucia Elementary School - Primary,
Saint Francis Academy Campus - Secondary,
Concord Technical Institute (ESLP) - College,
University of Cebu (BSMT) - College,
Concord Technical Institute(BSMTII) - College,

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Jomari DadulaBack Office Specialist