Jo Mari Amor CLSSYB

Enthusiastic Senior Operations Manager offering 19-years background overseeing production of goods and provision of services in Outsourcing . Polished in chalking out operational systems and processes, examining financial data and conducting quality control checks. Cost-conscious and communicative professional familiar with business principles and operational management and budget development practices.

Title: Senior Operations Manager/ Program LEAD

LinkedIn : https://www.linkedin.com/in/jo-mari-amor-clssyb-a58a394a/

Leading operations at different Contact Centers in the past and present capacity , my focus is on spearheading campaigns that span multiple business lines, from voice to chat support. With a keen eye on client service level agreements, the team under my guidance continually implements improvement plans, ensuring all support groups, including mentors and resource units, are aligned with our high standards.

My role necessitates managing revenue generation for both short- and long-term financial goals, a task that involves meticulous data collection and budget management. By fostering strong relationships with client partners and leading a team of People Managers, our organization thrives on delivering over-and-above service, driving consistent performance, and stimulating continuous improvement across all operational facets