To embark on a fulfilling career journey, I am eager to secure a position within a dynamic and supportive work environment. Here, I aim to leverage my skills and knowledge effectively to contribute to the growth and success of the organization.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
IT Associate Supervisor – Officer level
SM Retail Inc. – SM Retail Headquarters: MSPG (Multi-services Payment Gateway Bills Payment) IT Application Support
10.2023
Lead the generation of end-of-day transaction reports using Jasper iReport, ensuring accuracy and timeliness of financial data
Analyze and troubleshoot issues related to MSPG report files, identifying and resolving root causes to minimize disruptions in operations
Manage MSSQL and MySQL databases, providing operational support for all SM branches and handling service and incident ticket requests
Maintain user details, branch information, and scheduled services to ensure smooth billing payment processes
Provide comprehensive IT support to all branches, back-office operations, and accounting and treasury departments, addressing discrepancies and resolving issues related to MSPG POS terminals and transactions
Support various applications, including web, Java, JavaScript, web service APIs, Linux, and SQL, ensuring their smooth functioning and resolving any technical issues
Conduct mid-analysis to identify the root cause of web service application issues in MSPG applications, implementing effective solutions to enhance performance and reliability
Document procedures for branch IT teams to implement new functions and programs in MSPG, ensuring seamless integration and efficient adoption of new features.
IT Associate – Supervisor level
SM Retail Inc. – SM City Molino Branch - Branch IT
11.2018 - 09.2023
Configured hardware devices and software to set up workstations for employees, ensuring smooth and efficient operations
Provided timely and effective solutions to operational issues related to IT, utilizing various communication channels such as phone, email, and live chat
Utilized effective troubleshooting techniques to identify and resolve hardware and network system issues, minimizing downtime and optimizing performance
Created and managed helpdesk tickets (Manage Engine Service desk plus), providing onsite technical support and resolving desktop issues promptly and efficiently
Implemented robust security measures, successfully removing malware, ransomware, and other threats from laptops and desktop systems
Provided first-level support for server issues, ensuring uninterrupted server operations and minimizing disruptions to business processes
Managed store operations, providing visual store system support for POS issues and updating servers for daily promotions and item changes
Handled electronic fund transfer problems, resolving issues promptly and ensuring smooth financial transactions
Performed daily system backups and database archiving processes, ensuring data recoverability and minimizing the risk of data loss
Demonstrated proficiency in SQL commands, supporting different servers and effectively managing databases
Created and monitored ticket INC and SRQ, ensuring timely resolution of IT-related issues and effective tracking of progress
Set up and configured various devices such as PDT, G7, CCTV, laptops, and desktops, ensuring their optimal functionality
Conducted formatting and imaging of POS, desktop, and laptop devices, ensuring their proper functioning and performance
Handled multiple users, providing IT support to employees at all levels, from rank and file to executive positions
Provided remote assistance and resolution for offsite stores, ensuring their smooth operations
Managed and tracked data through effective report management, ensuring accurate and up-to-date information for decision-making purposes.
IT Associate
Waltermart Supermarket Incorporated - Trece Martires Branch
05.2016 - 03.2018
Updated prices in all POS and weighing scales, ensuring accurate and up-to-date pricing information for customers
Extracted sales data and conducted troubleshooting to identify and resolve missing transactions, improving overall transaction accuracy
Performed preventive maintenance on all POS systems and hardware peripherals, minimizing downtime and ensuring smooth operations
Installed network cables, traced and troubleshooted network problems, ensuring a stable and reliable network infrastructure
Provided assistance to other stores within the district as needed, demonstrating a strong sense of teamwork and collaboration
Troubleshoot hardware and software problems, identifying and resolving issues to minimize disruptions and downtime
Created and modified batch files, automating repetitive tasks and improving efficiency in daily operations.
Office Staff
House Research and Development Singapore PTE LTD.
06.2015 - 11.2015
Completed a comprehensive 2-month training program in VB6, Oracle, MS Access, and SQL Server
Successfully modified the existing system used by the company, implementing necessary changes and improvements to enhance functionality and efficiency
Demonstrated strong problem-solving skills by troubleshooting and resolving issues encountered in the company's systems, minimizing downtime and ensuring smooth operations
Conducted data extraction from various databases using MS Access, Oracle, and SQL Server.
Education
Bachelor of Science in Information Technology - Information Technology
Lyceum University of The Philippines-Cavite
General Trias
Skills
MS SQL Server Database
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Personal Information
Age: 30 yrs. old
Height: 5’07”
Weight: 85 kls.
Date of Birth: 07/01/93
Certification
Introduction to Cybersecurity, Cisco, https://www.credly.com/badges/493c5d2f-d434-44bf-a222-7792bdf82410/linked_in_profile
Selling Department Manager (Childrens Fashion) at Wearable MBC Inc. (SM Retail Fashion)Selling Department Manager (Childrens Fashion) at Wearable MBC Inc. (SM Retail Fashion)