Jomaree Cartagena
IT Associate - Supervisor
General Trias
Summary
To embark on a fulfilling career journey, I am eager to secure a position within a dynamic and supportive work environment. Here, I aim to leverage my skills and knowledge effectively to contribute to the growth and success of the organization.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
IT Associate Supervisor – Officer level
SM Retail Inc. – SM Retail Headquarters: MSPG (Multi-services Payment Gateway Bills Payment) IT Application Support
10.2023
- Lead the generation of end-of-day transaction reports using Jasper iReport, ensuring accuracy and timeliness of financial data
- Analyze and troubleshoot issues related to MSPG report files, identifying and resolving root causes to minimize disruptions in operations
- Manage MSSQL and MySQL databases, providing operational support for all SM branches and handling service and incident ticket requests
- Maintain user details, branch information, and scheduled services to ensure smooth billing payment processes
- Provide comprehensive IT support to all branches, back-office operations, and accounting and treasury departments, addressing discrepancies and resolving issues related to MSPG POS terminals and transactions
- Support various applications, including web, Java, JavaScript, web service APIs, Linux, and SQL, ensuring their smooth functioning and resolving any technical issues
- Conduct mid-analysis to identify the root cause of web service application issues in MSPG applications, implementing effective solutions to enhance performance and reliability
- Document procedures for branch IT teams to implement new functions and programs in MSPG, ensuring seamless integration and efficient adoption of new features.
IT Associate – Supervisor level
SM Retail Inc. – SM City Molino Branch - Branch IT
11.2018 - 09.2023
- Configured hardware devices and software to set up workstations for employees, ensuring smooth and efficient operations
- Provided timely and effective solutions to operational issues related to IT, utilizing various communication channels such as phone, email, and live chat
- Utilized effective troubleshooting techniques to identify and resolve hardware and network system issues, minimizing downtime and optimizing performance
- Created and managed helpdesk tickets (Manage Engine Service desk plus), providing onsite technical support and resolving desktop issues promptly and efficiently
- Implemented robust security measures, successfully removing malware, ransomware, and other threats from laptops and desktop systems
- Provided first-level support for server issues, ensuring uninterrupted server operations and minimizing disruptions to business processes
- Managed store operations, providing visual store system support for POS issues and updating servers for daily promotions and item changes
- Handled electronic fund transfer problems, resolving issues promptly and ensuring smooth financial transactions
- Performed daily system backups and database archiving processes, ensuring data recoverability and minimizing the risk of data loss
- Demonstrated proficiency in SQL commands, supporting different servers and effectively managing databases
- Created and monitored ticket INC and SRQ, ensuring timely resolution of IT-related issues and effective tracking of progress
- Set up and configured various devices such as PDT, G7, CCTV, laptops, and desktops, ensuring their optimal functionality
- Conducted formatting and imaging of POS, desktop, and laptop devices, ensuring their proper functioning and performance
- Handled multiple users, providing IT support to employees at all levels, from rank and file to executive positions
- Provided remote assistance and resolution for offsite stores, ensuring their smooth operations
- Managed and tracked data through effective report management, ensuring accurate and up-to-date information for decision-making purposes.
IT Associate
Waltermart Supermarket Incorporated - Trece Martires Branch
05.2016 - 03.2018
- Updated prices in all POS and weighing scales, ensuring accurate and up-to-date pricing information for customers
- Extracted sales data and conducted troubleshooting to identify and resolve missing transactions, improving overall transaction accuracy
- Performed preventive maintenance on all POS systems and hardware peripherals, minimizing downtime and ensuring smooth operations
- Installed network cables, traced and troubleshooted network problems, ensuring a stable and reliable network infrastructure
- Provided assistance to other stores within the district as needed, demonstrating a strong sense of teamwork and collaboration
- Troubleshoot hardware and software problems, identifying and resolving issues to minimize disruptions and downtime
- Created and modified batch files, automating repetitive tasks and improving efficiency in daily operations.
Office Staff
House Research and Development Singapore PTE LTD.
06.2015 - 11.2015
- Completed a comprehensive 2-month training program in VB6, Oracle, MS Access, and SQL Server
- Successfully modified the existing system used by the company, implementing necessary changes and improvements to enhance functionality and efficiency
- Demonstrated strong problem-solving skills by troubleshooting and resolving issues encountered in the company's systems, minimizing downtime and ensuring smooth operations
- Conducted data extraction from various databases using MS Access, Oracle, and SQL Server.
Education
Bachelor of Science in Information Technology - Information Technology
Lyceum University of The Philippines-Cavite
General TriasSkills
MS SQL Server Database
Personal Information
- Age: 30 yrs. old
- Height: 5’07”
- Weight: 85 kls.
- Date of Birth: 07/01/93
Certification
Introduction to Cybersecurity, Cisco, https://www.credly.com/badges/493c5d2f-d434-44bf-a222-7792bdf82410/linked_in_profile
Training / Seminar
- The Evolving World of Cybersecurity (06/30/23)
- Cybersecurity Competency Framework (06/26/23-06/28/23)
- Emerging technology : Artificial Intelligence in Cybersecurity (06/23)
- UYS – Taking personal responsibility (11/22/21)
- Information Security Awareness (11/07/20)
- Occupational Safety Health Standards Module 1 – 6 (10/22/19)
- Data privacy act orientation (06/04/19)
References
- Maricar R. Sucaldito, Professor, 0917-5313-916
- Israel S. Martinez, IT Area Manager, 0917-500-5703
- Christian S. Chavez, Software Support Analyst, 0906-142-3970
Timeline
IT Associate Supervisor – Officer level
SM Retail Inc. – SM Retail Headquarters: MSPG (Multi-services Payment Gateway Bills Payment) IT Application Support
10.2023
IT Associate – Supervisor level
SM Retail Inc. – SM City Molino Branch - Branch IT
11.2018 - 09.2023
IT Associate
Waltermart Supermarket Incorporated - Trece Martires Branch
05.2016 - 03.2018
Office Staff
House Research and Development Singapore PTE LTD.
06.2015 - 11.2015
Bachelor of Science in Information Technology - Information Technology
Lyceum University of The Philippines-Cavite
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