Jomar Tolentino
Quezon City
Summary
Results-oriented sales professional with a talent for engaging customers and establishing rapport. Demonstrated success in building strong customer relationships and consistently closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Experienced with identifying and qualifying sales leads. Utilizes communication skills and relationship-building techniques to drive client engagement. Track record of collaboration with sales teams to achieve and exceed targets.
Overview
18
18
years of professional experience
Work History
Sales Development Representative
ACQUIRE PH
02.2022 - Current
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Achieved and exceeded monthly and annual sales targets.
- Utilized Salesforce to manage sensitive client information and update existing and new client profiles.
- Streamlined lead management process by utilizing CRM software to track interactions and maintain organized customer information.
- Increased sales leads by implementing targeted outreach strategies and personalized followups.
Onboarding Specialist
ICONCEPT CONTACT SOLUTIONS
04.2021 - 02.2022
- Verified their business legality and introducing them to the company.
- Tracked orders and notified customers of status or potential delays.
- Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
Technical and Sales Support Representative
IBEX
06.2020 - 02.2021
- Resolved and deescalated customer complaints by solving technical issues regarding their web hosting products.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Solved customer challenges by offering relevant products and services.
- Built relationships with customers to encourage repeat business.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Technical and Sales Representative
SYKES ASIA
11.2019 - 02.2020
- Resolved and deescalated customer complaints by solving technical issues with their mobile devices
- Solved customer challenges by offering relevant products and services.
- Built relationships with customers to encourage repeat business.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Chat Support Representative
CONVERGYS
01.2015 - 12.2015
- Handled 2-3 chats at a time, handling customers billing inquiries.
Collections Agent
AFNI PHILIPPINES INC
01.2014 - 12.2014
- Responsible for contacting and negotiating with individuals or businesses who have outstanding debts or overdue payments.
Technical Support Representative
VXI GLOBAL HOLDINGS
09.2012 - 12.2013
- Improved customer service by assisting in the enhancement of the company's technical support process
Technical Support Representative
CONVERGYS
04.2012 - 09.2012
- Improved customer service by assisting in the enhancement of the company's technical support process
Technical Support Representative
CONCENTRIX
05.2009 - 02.2012
- Resolved and deescalated customer complaints by solving technical issues.
Customer Service Representative
ADVANCE CONTACT SOLUTION
07.2007 - 03.2009
- Responsible for providing assistance and support to customers who have inquiries or issues with products or services.
Education
Some College (No Degree) - Marketing
University of Rizal System
Skills
CRM management
CRM tracking
Cold calling
Customer relationship building
undefinedTimeline
Sales Development Representative
ACQUIRE PH
02.2022 - Current
Onboarding Specialist
ICONCEPT CONTACT SOLUTIONS
04.2021 - 02.2022
Technical and Sales Support Representative
IBEX
06.2020 - 02.2021
Technical and Sales Representative
SYKES ASIA
11.2019 - 02.2020
Chat Support Representative
CONVERGYS
01.2015 - 12.2015
Collections Agent
AFNI PHILIPPINES INC
01.2014 - 12.2014
Technical Support Representative
VXI GLOBAL HOLDINGS
09.2012 - 12.2013
Technical Support Representative
CONVERGYS
04.2012 - 09.2012
Technical Support Representative
CONCENTRIX
05.2009 - 02.2012
Customer Service Representative
ADVANCE CONTACT SOLUTION
07.2007 - 03.2009
Some College (No Degree) - Marketing
University of Rizal System
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