Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jomar oliver

San Pedro

Summary

Dedicated customer experience agent with strong skills in complaint resolution and order processing. Proven ability to enhance customer loyalty through effective communication and product knowledge.

Overview

7
7
years of professional experience

Work History

Customer Experience Agent

Alorica Teleservices
Muntinlupa City
05.2024 - Current
  • Resolved customer complaints through effective solutions and support.
  • Educated customers on product features and troubleshooting techniques.
  • Assisted customers with inquiries via phone and email communication.
  • Collaborated in team meetings to identify improvements in customer experience process.

Talent Acquisition Specialist (Acting)

Alorica Teleservices
Muntinlupa
08.2025 - 12.2025
  • Conducted interviews to assess candidate qualifications and cultural fit.
  • Conducted initial phone screens of potential candidates.
  • Organized skills assessments or competency tests for applicants when necessary.

Food Server

Wow Cow Hot Pot Inc.
Pasay City
05.2019 - 05.2024
  • Provided exceptional customer service in fast-paced dining environment.
  • Assisted team members with food preparation and service tasks for optimal workflow.
  • Resolved customer complaints promptly to improve overall dining experience.

Education

High School Diploma -

AMA University ( Senior High )
Biñan City
04-2018

Skills

  • Product knowledge and order management
  • Issue resolution and support
  • Collaboration in team settings and call center operations
  • Customer service and needs assessment
  • Interchangeable communication skills
  • Empathy and patience skills
  • Social media strategy and promotions
  • Proficiency in Microsoft Office applications
  • Process enhancement

References

  • Domingo Dela Torre - 09604321633

(Talent Acquisition) Alorica Philippines

imprettysugar@gmail.com

  • Steven Ron Fandagani - 09068560306

(Teacher) St. Francis of Assisi College Sta. Rosa Campus

fandagani.stevenron11@gmail.com

  • John Lawrence Macmac - 09093346273

(shell Loading Support) Shell Business Philippines

johnlawrencem@icloud.com

Timeline

Talent Acquisition Specialist (Acting)

Alorica Teleservices
08.2025 - 12.2025

Customer Experience Agent

Alorica Teleservices
05.2024 - Current

Food Server

Wow Cow Hot Pot Inc.
05.2019 - 05.2024

High School Diploma -

AMA University ( Senior High )
Jomar oliver