Jomar Gonzalgo
Bacoor
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Professional and prepared scheduling specialist with strong organizational and multitasking skills. Demonstrates expertise in coordinating appointments, managing calendars, and ensuring seamless communication. Focused on team collaboration and achieving results while adapting to changing needs. Reliable and efficient with strong interpersonal abilities and commitment to delivering exceptional customer service.
Organized professional adept at coordinating and managing appointment schedules with precision. Known for enhancing operational efficiency and fostering collaborative team environment. Reliable and adaptable, with strong communication skills and proactive approach to problem-solving.
Overview
18
18
years of professional experience
Work History
Appointment Scheduler/Insurance Verification Specialist
Mochi Health
01.2024 - 01.2025
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Acted as first point of contact and set appointments for prospective clients.
Senior Client Partner
Access Healthcare
12.2019 - 09.2023
- Research available documentation including authorization, nursing notes, medical documentation on client's systems, interpret explanation of benefits received, prior to making the call
- Document in the revenue cycle system the actions taken, documentation sent to insurance companies, and any other notes from the call with the insurance companies with a view to decrease the days in A/R, optimize collections, and maintain a clear audit trail for future reference
- Perform analysis of accounts receivable data and understand the reasons for underpayment, days in A/R, top denial reasons, use appropriate codes to be used in documentation of the reasons for denials/underpayments
Human Resources Manager - HR Manager
Reeltek Industrial Spare Parts Trading
01.2018 - 10.2019
- Involved with recruitment, training, career development, employee relations, industrial relations, employment law, compliance, disciplinary and grievance issues, redundancies
- Preparing job description, interviewing potential candidates, extending employment offers and discussing compensation and benefits packages
- Developed strong organizational and communication skills through coursework and volunteer activities
- Contributing to development of HR department goals, objectives, and systems
Visual Merchandiser
H&M Philippines
04.2014 - 12.2017
- Responsible for delivering Global Visual Merchandising Standards and Presentation
- Showcase merchandise in windows to best marketing advantage
- Responsible for planning, and installing window decorations in stores in most enticing presentation
- Create compelling in-store styling presentations across whole store
- Plans and implements all store campaigns and activities together with store team
- Trains and leads store visual merchandising team in presenting store according to H&M guidelines in order to maximize sales in conjunction with Store Management team
- Managed aesthetically pleasing displays to showcase company products and increase sales
- Enhanced overall store appearance by applying careful consideration to product and display locations
Customer Service Representative
Startek Phil's Inc
01.2013 - 01.2014
- Help customers with complaints and questions, give customers information about products and services, take orders, and process returns
- By helping customers understand product and answering questions about their reservations, are sometimes seen as having role in sales
- Attracts potential customers by answering product and service questions; suggesting information about other products and promotions
- Maintains customer records by updating account information
Visual Merchandising Manager
H&M KSA
09.2008 - 07.2012
- Act as communication link between Country Sales Team and Global Visual Merchandising Department
- Ensure that Store Visits and providing constructive feedback is being implemented on weekly basis
- Maximizing profit, commerciality and sales through cross function teamwork
- Responsible for talent strategy of Visual Department across business unit though clear succession planning
- To train and develop Visual Merchandising Team and deliver seasonal workshops and ensure personal development plans are complete for all team
- Responsible to open new store across country
- Act as HR VM recruiter / Key trainer for new applicants
- Managed 5 stores in Eastern Province Mall of Dhahran, IbnKhaldoon, AlHasa, Othaim Mall Dammam, Othaim Mall Hofuf
Asst. Store Manager
Claire's KSA
07.2007 - 09.2008
- Assists Store Manager in motivating and inspiring our team to achieve store productivity goals
- Helped Store Manager to analyze week, period, and year to date sales, and develop action plans to drive top line sales
- Other responsibilities include; managing payroll budgets to ensure store's contribution is on target, ensuring individual and collective skills of our team are utilized effectively, and both staff and customer experience positive
- Ensure store is fully staffed at all times
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
Education
BS - Computer Engineering
Technological University of the Philippines
01.2006
Skills
- Strong Written Communication
- Creative thinking
- Good organizational and planning skills
- Ability to lead and motivate team
- Drive motivation and initiative
- Ability to work under pressure and to deadlines
- Attention to detail
- Relationship Management
- Strategic planning
Timeline
Appointment Scheduler/Insurance Verification Specialist
Mochi Health
01.2024 - 01.2025
Senior Client Partner
Access Healthcare
12.2019 - 09.2023
Human Resources Manager - HR Manager
Reeltek Industrial Spare Parts Trading
01.2018 - 10.2019
Visual Merchandiser
H&M Philippines
04.2014 - 12.2017
Customer Service Representative
Startek Phil's Inc
01.2013 - 01.2014
Visual Merchandising Manager
H&M KSA
09.2008 - 07.2012
Asst. Store Manager
Claire's KSA
07.2007 - 09.2008
BS - Computer Engineering
Technological University of the Philippines
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