Jomar Borromeo
Senior Fraud Analyst
Quezon City
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Senior Fraud Analyst
VXI Waltermart
Quezon City
04.2019 - 12.2022
- Responsible for the prevention and detection of potential fraud across all payment channels by reviewing customers’ accounts.
- Verify activities through outbound calls and/or send “Potential Fraud Alert” e-mails to customers.
- Accurately document all actions taken on a case.
- Review transaction and take necessary action to protect customers and the bank.
Customer Service Associate
Alorica
Quezon City
08.2018 - 03.2019
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Service Representative
MacroAsia Catering Services
Pasay City
05.2015 - 02.2018
- Directly supervised loading and offloading aircraft meals on board ensuring on time delivery.
- Ensuring meals delivery strictly follow airlines menu specifications and the correct quality and quantity.
- Ensuring meals are properly loaded confirming to set quality and hygiene standards and properly handled upon delivery to aircraft.
Education
Bachelor of Science - Hospitality Industry Managament
Cagayan State University
Tuguegarao City, Philippines 06.2010 - 04.2015
Skills
Analytical Skills
Computer Skills
Communication Skills
Attention to Details
Leadership Skills
Timeline
Senior Fraud Analyst
VXI Waltermart
04.2019 - 12.2022
Customer Service Associate
Alorica
08.2018 - 03.2019
Service Representative
MacroAsia Catering Services
05.2015 - 02.2018
Bachelor of Science - Hospitality Industry Managament
Cagayan State University
06.2010 - 04.2015