Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Jomar Bernales

Summary

Dynamic and results-driven professional with extensive experience at Concentrix, excelling in team leadership and customer service. Proven ability to enhance team productivity through effective coaching and conflict resolution. Skilled in Microsoft Excel for reporting, while demonstrating strong interpersonal communication and adaptability in high-pressure environments. Committed to fostering a collaborative and inclusive workplace.

Overview

9
9
years of professional experience

Work History

Sr. SME, Operation

Concentrix
02.2025 - 06.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all support members.
  • Managed time efficiently in order to complete all tasks within deadlines.

Acting Lead

Concentrix
05.2021 - 02.2025
  • Worked well in a team setting, providing support and guidance.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Motivated team members to surpass their targets, recognizing and rewarding their achievements.

Customer Service Representative

Concentrix
11.2016 - 05.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

On the Job-Training

Land Transportation Office
03.2016 - 10.2016
  • Sorted and organized files, spreadsheets, and reports.

Education

Business Management

Taguig City University
Taguig, Metro Manila, Philippines
05-2016

Pateros National High School
Pateros, Philippines
04-2010

Captain Hipolito Francisco Elementary School
Pateros, Metro Manila, Philippines
04-2006

Skills

  • Interpersonal communication
  • Quickly adjusting to change
  • Ability to perform under pressure
  • Reliable commitment to quality
  • Skilled at prioritizing tasks simultaneously
  • Supportive team participant
  • Experienced in utilizing Microsoft Excel and PowerPoint for effective reporting and presentations

Accomplishments

  • TOP PERFORMER for the 1st Quarter of 2024
  • TOP PERFORMER for the 1st Quarter of 2023

Additional Information

  • Jeiar O. Nevarez - Family Court Mandaluyong
    Stenographer III
    +639178439936
  • Karen Kristy Torres - Concentrix
    Operation Manager I
    +639760889363
  • Reynald Federis - Concentrix
    Team Leader
    +639152555537
  • Judith Morales - Concentrix
    Team Leader
    +639760022093

Timeline

Sr. SME, Operation

Concentrix
02.2025 - 06.2025

Acting Lead

Concentrix
05.2021 - 02.2025

Customer Service Representative

Concentrix
11.2016 - 05.2021

On the Job-Training

Land Transportation Office
03.2016 - 10.2016

Business Management

Taguig City University

Pateros National High School

Captain Hipolito Francisco Elementary School

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Jomar Bernales