Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic
Jolo Garcia

Jolo Garcia

Taytay Rizal,Philippines

Summary

Motivated professional demonstrating strengths in active listening and effective communication. Adapts to changing demands through collaborative problem-solving and customer relationship management. Committed to contributing positively to team objectives and enhancing overall customer experience.

Overview

1
1
Language
5
5
years of professional experience

Work History

Customer Service Representative

Concentrix
Quzon City, Philippines
11.2025 - 06.2026
  • Monitored customer satisfaction metrics, identifying trends and developing strategies to address areas of concern.
  • Assisted in fulfilment of customer orders placed in person, via email, online and by telephone.
  • Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement.

Customer Service Representative

AQUIRE
Quzon City, Philippines
10.2023 - 10.2024
  • Resolved customer service enquiries efficiently, ensuring timely and accurate responses to enhance customer satisfaction.
  • Maximised customer satisfaction by resolving service issues promptly.
  • Established rapport with customers through professional and courteous communication, enhancing customer relationships.
  • Provided assistance to customers with inquiries and concerns. with product-related questions, feedback and complaints.
  • Documented customer interactions accurately, capturing enquiries, comments, and resolutions for improved service continuity.

Customer Service Representative

FOUNDEVER
Pasig City, Philippines
12.2021 - 04.2023
  • Maximised customer satisfaction by resolving service issues promptly.
  • Addressed customer service enquires quickly and accurately.
  • Assisted customers with product-related questions, feedback and complaints.

Education

Bachelor of Science - information Technoloogy

BestLink College of the Philippines
Quezon City
01-2021

Skills

  • Order processing
  • Order management
  • Service issue resolution
  • Feedback analysis
  • Quality control
  • Customer satisfaction maximization
  • Effective communication
  • Active listening
  • Problem solving
  • Team collaboration
  • Client relationship management

Languages

English
Upper Intermediate
B2

Interests

  • Volleyball
  • Taekwondo
  • Mobile Games
  • Computer Games
  • RnB Music

Timeline

Customer Service Representative

Concentrix
11.2025 - 06.2026

Customer Service Representative

AQUIRE
10.2023 - 10.2024

Customer Service Representative

FOUNDEVER
12.2021 - 04.2023

Bachelor of Science - information Technoloogy

BestLink College of the Philippines
Jolo Garcia