JOLLY GALAO
Abu Dhabi United Arab Emirates
Summary
Hardworking, Trustworthy and passionate job seeker with strong organizational skills eager to adopt new environment. Professional and friendly with remarkable customer service.
Overview
15
15
years of professional experience
Work History
Cashier
Jump in Chapter Cafe
Caritan Sur Tuguegarao City
05.2023 - Current
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
Cashier
3 Sis Grocery
Lecaros Extension Ugac Sur Tuguegarao City
05.2018 - 05.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Ticketing Officer
J and J Travel and Tours
College Avenue Tuguegarao City
08.2015 - 05.2018
- Coordinated event set-up and promoter engagement on sales and ticketing issues related to events.
- Implemented procedures for day-to-day ticket processing, marketing initiatives, financial reporting and event promoter settlements.
- Arranged staffing hours for daytime and event shifts to accommodate event needs.
- Worked with marketing and sales department to create and implement upsell opportunities for events.
- Assisted ticketing department staff with handling of internal ticket allotments and allocations for events.
- Trained new staff members on ticketing procedures, contributing to a knowledgeable and efficient workforce.
- Handled refunds and exchanges in accordance with established guidelines, maintaining customer satisfaction levels.
Receptionist
Bellacure Beauty Center
Abu Dhabi United Arab Emirates
06.2013 - 05.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Assigning technicians to do the required service within the allocated time. Supervising all work procedures are done as per our protocol.
Loan Processor
Asialink Finance Corporation
Balzain Highway Tuguegarao City, Philippines
04.2012 - 05.2013
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Set up and completed loan submission packages.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
Processing Officer
Reajent Manpower Services
Kalayaan Avenue Timog Quezon City Philippines
03.2010 - 04.2012
- Prioritized and organized workload based on risk and severity to meet deadlines.
- Supported fellow Processing Officers during periods of high workload or absences by stepping in to assist with their responsibilities.
- Achieved high levels of customer satisfaction due to timely resolutions of any issues encountered during the processing phase.
- Collaborated with team members to achieve shared objectives and meet tight deadlines.
Education
Bachelor of Science - Tourism And Hotel Management
International School of Asia And The Pacific
Alimanao Hills Penablanca Cagayan, Philippines03-2010
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Reliability and punctuality
- Customer relations
Additional Information
TOURIST VISA
37 Years Old
Female
Single
Languages
English
Filipino
Timeline
Cashier
Jump in Chapter Cafe
05.2023 - Current
Cashier
3 Sis Grocery
05.2018 - 05.2023
Ticketing Officer
J and J Travel and Tours
08.2015 - 05.2018
Receptionist
Bellacure Beauty Center
06.2013 - 05.2015
Loan Processor
Asialink Finance Corporation
04.2012 - 05.2013
Processing Officer
Reajent Manpower Services
03.2010 - 04.2012
Bachelor of Science - Tourism And Hotel Management
International School of Asia And The Pacific