Overview
Work History
Education
Skills
Timeline
Generic

Jolliber Ca-ong

Taguig

Overview

7
7
years of professional experience

Work History

Member Service Representative

Everise
05.2018 - 05.2019
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.

Mail Order Representative

Everise
05.2019 - 05.2021
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.

Quality Assurance Associate

Everise
05.2022 - 05.2023
  • Supported continuous improvement efforts by actively participating in process reviews and suggesting data-driven recommendations for enhancement.
  • Generated quality control reports for returned products to identify and communicate patterns.
  • Assessed quality of finished products with careful inspections.
  • Communicated effectively with suppliers to address any discrepancies found during incoming material inspections, fostering strong working relationships and better supply chain management.

Patient Care Coordinator

Alldigitech
07.2023 - Current
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.

Education

Juan Sumulong Elementary School
Pasay
04.2012

Pasay City West High School
Pasay
03.2015

Bachelor Of Science - Marketing Management

Jose Rizal University
Mandaluyong

Skills

  • Critical thinking skills
  • HIPAA compliance
  • Customer service
  • Patient relations
  • Attention to detail
  • Patient care coordination
  • Organizational skills

Timeline

Patient Care Coordinator

Alldigitech
07.2023 - Current

Quality Assurance Associate

Everise
05.2022 - 05.2023

Mail Order Representative

Everise
05.2019 - 05.2021

Member Service Representative

Everise
05.2018 - 05.2019

Juan Sumulong Elementary School

Pasay City West High School

Bachelor Of Science - Marketing Management

Jose Rizal University
Jolliber Ca-ong