JOLLEBEE CULANGO
BANK TELLER
DIGOS CITY
Summary
Experienced banking professional for 9 years with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
2
2
Certificates
Work History
Bank Teller 5
Banco De Oro
08.2014 - Current
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Collaborated with team members to achieve monthly sales targets and provide exceptional service to customers.
- Participated in ongoing professional development programs offered by the bank, staying up-to-date with industry trends and enhancing job performance.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Streamlined teller operations for better workflow by implementing time-management strategies.
- Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
- Processed customer transactions promptly, minimizing wait times.
- Educated customers on use of banking website and mobile apps.
- Sold and cross-sold bank products to new and existing customers.
- Trained new hires on customer service policies and procedures.
- Calculated fees due, interest and change for customer transactions.
- Cross-sold credit cards, loans and other bank products.
- Assisted customers with banking needs and inquiries.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
Marketing Executive
Suarez And Sons Inc
04.2013 - 06.2014
- Collaborated closely with sales teams to ensure alignment between promotional activities and revenue goals.
- Spearheaded successful rebranding efforts which resulted in a more cohesive brand identity across all channels.
- Expanded digital reach by executing targeted online advertising campaigns across multiple platforms.
- Developed strong relationships with key industry influencers, leading to increased brand exposure and partnership opportunities.
- Developed innovative and targeted collateral to support overall branding objectives.
- Engaged, informed and supported staff on media and marketing outcomes.
- Compiled product and customer data to generate informed profit projections.
- Consulted with product development teams to enhance products based on customer interest data.
- Developed and implemented targeted digital strategy to improve business performance.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
Education
Bachelor of Science - Marketing Management
06.2009 - 04.2013
Skills
Money Handling
Financial software
Deposit and withdrawal management
Customer Relationship Management
Cash counting
Signature Verification
Professionalism and Courtesy
Customer Relationship Building
Customer Service
Problem-Solving
Certification
NCII Cookery-November2023-April 2024
Certificate in Cookery NCII
Studied from November 2023-April 2024
*Learned the basics of food preparation, including knife skills, sanitation and hygiene practices, and kitchen safety procedures. .
* Select and prepare a variety of ingredients, including meats, poultry, seafood, fruits, vegetables, grains, and herbs/spices.
*Menu Planning and Costing.
*Food Presentation.
Timeline
NCII Cookery-November2023-April 2024
04-2024
Social Media Management
05-2022
Bank Teller 5 - Banco De Oro
08.2014 - Current
Marketing Executive - Suarez And Sons Inc
04.2013 - 06.2014
Cor Jesu College - Bachelor of Science, Marketing Management
06.2009 - 04.2013