Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Jolito Tonacao

Jolito Tonacao

Auto Mechanic
San Fernando, Province Of Pampanga,PAM

Summary

Dynamic Technical Support Officer with a proven track record at FOTON MOTORS PHILIPPINES INC., excelling in network troubleshooting and remote support. Enhanced customer satisfaction through effective issue resolution and developed training documentation. Skilled in escalation handling and mentoring, driving improvements in user experience and operational efficiency.

Overview

7
7
years of professional experience
2
2
Certifications

Work History

Technical Support Officer

FOTON MOTORS PHILIPPINES INC.
02.2025 - Current
  • Managed high call volume during peak hours, maintaining exceptional service standards under pressure.
  • Improved customer satisfaction by resolving technical issues in a timely manner.
  • Developed user-friendly documentation for technical processes, simplifying knowledge transfer and training.
  • Provided comprehensive support for various software and hardware, enhancing overall user experience.

Automotive Technician

CITY WEST MOTORS CORPORATION
01.2022 - 03.2024
  • Maintained accurate records of time and materials required to perform repairs and service.
  • Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
  • Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.

Automotive Technician

Tada Jidousha.Co.,LTD
07.2018 - 07.2021
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.

Education

High School Diploma -

AUTOMOTIVE SERVICING (NATIONAL CERTIFICATE II)
SINDALAN, PAMPANGA
04.2001 -

Skills

Network troubleshooting

Remote support

Escalation handling

Training and mentoring

Accomplishments

  • Trained and led technical support teams of more than 22 support specialists.
  • 2023 FOTON TECHNICIAN SKILLS OLYMPICS 3RD Runner Up.
  • Certificate of Technical Intern Training Program Completion (Automobile Repair and Maintenance)
  • Automotive Servicing (National Certificate II)

Certification

[FOTON TECHNICIAN TRAINING LEVEL 1] Training - [Timeframe]

Timeline

Technical Support Officer

FOTON MOTORS PHILIPPINES INC.
02.2025 - Current

FOTON TECHNICIAN TRAINING LEVEL 2

10-2023

[FOTON TECHNICIAN TRAINING LEVEL 1] Training - [Timeframe]

07-2022

Automotive Technician

CITY WEST MOTORS CORPORATION
01.2022 - 03.2024

Automotive Technician

Tada Jidousha.Co.,LTD
07.2018 - 07.2021

High School Diploma -

AUTOMOTIVE SERVICING (NATIONAL CERTIFICATE II)
04.2001 -

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Jolito TonacaoAuto Mechanic