Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Extra Curriculum
Summary of Skills
Affiliations
Playing Guitar, Basket Bass
Playing Guitar, Basket Ball
Additional Information
Languages
Timeline
Generic
Jolito Dela Cruz Rosina

Jolito Dela Cruz Rosina

Pandi, Province Of Bulacan

Summary

To use my skills, experience, and adaptability to obtain a systems administration or Network Admin position where I am constantly challenged. My greatest strength is my ability to walk into a new environment and be functional immediately. I am quick to learn and adapt to new situations, configurations, and technologies.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Voice Engineer

Gur Lavi Corp.
08.2021 - 12.2023
  • Implementation and Service Assurance on August23,2021, Up to Present2022
  • (On-premises PBX and cloud PBX)
  • - Managed and Monitor Voice and Video platforms for the clients
  • - Managed post-implementation support issues (fault call tickets)
  • - Conduct a post-implementation review as part of the quality process
  • - Perform onboarding and offboarding of phone users and video endpoints to clients
  • - Participate in regular operations review meetings, including operational issues, tickets review, etc
  • - Conduct internal training as part of knowledge sharing
  • - Prepare network analysis reports, including findings with analysis
  • - Provide Level2 operations support for Voice and network infrastructure
  • - Provide phone support to our Hosted PBX & VoIP customers
  • - Be able to interact with our customers professionally and technically
  • - Configure new Hosted PBX systems including customized call flow design
  • - Troubleshoot problems with end-user VoIP hardware & software configuration
  • - Collaborate with third-party vendors & carriers to troubleshoot network, routing & hardware faults
  • - Provide escalated support for critical issues & assist in the oversight, mentoring, and training of junior staff
  • - Monitor/update support tickets & maintain information within our CRM
  • - Perform changes to the network in line with the organization's Change Management processes
  • - Ensure compliance with policies, processes, and standards, both internal and client organization
  • - Meeting with internal and external stakeholders regarding the company's networking needs

Senior System Administrator and Network Administrator

ActionLabs I.T. Services Corp.
11.2016 - 08.2021
  • Senior System Administrator responsibilities include supervising in Operations team, monitoring system performance, and configuring new software and hardware excellent troubleshooting skills and hands-on experience with various operating systems
  • Management Information System (MIS) on November17,2016, to August23,2021
  • - Configure internal systems
  • - Diagnose and troubleshoot technical issues
  • - Supervise the Operations team
  • - Install servers, devices, and firewalls
  • - Train new system users and set up their accounts
  • - Monitor the performance of servers, software, and hardware
  • - Ensure the smooth deployment of new applications
  • - Update technical documentation
  • - Perform network design and capacity planning
  • - Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts
  • - Installs and maintains network file servers and network operating systems; ensures that backup copies of all files are routinely made and securely stored at a separate location; maintains system documentation
  • - Provides second-level technical support to users concerning network system operations
  • - Diagnoses problems with network equipment and performs equipment repair or upgrades when appropriate
  • - Installs, configures and maintains multi-user software to be accessed from file servers
  • - Administer and maintain end-user accounts, permissions, and access rights
  • - Installs, configures and maintains network cabling and other networking equipment such as hubs, switches, and UPS
  • - Oversee installation, configuration, maintenance, and troubleshooting of network-connected end-user hardware, software, and peripheral devices
  • - Managed security solutions, including firewall, anti-virus, and intrusion detection systems
  • - Works in close cooperation with Systems Analyst and Lead Information Technology Technician to facilitate the management of computer labs, installing any software needed for each semester and/or special seminars
  • - Orders software, hardware, and other supplies as required for the institutional computer network, personal computers, and computer labs
  • - Works with the System Administrator and Director of Institutional Services in planning, installation, and documentation of network topology and Virtual Desktop Infrastructure (VDI)
  • - Assists the System Administrator with the maintenance of the VOIP phone system
  • - Performs other related duties as assigned
  • - Installing, maintaining, repairing, and replacing security cameras, computer networks, and other equipment used in video surveillance systems
  • - Monitoring the operation of security equipment for malfunctions or other problems
  • - Fully support, configure, maintain and upgrade corporate customer networks and in-house servers
  • - Install and integrate new server hardware and applications
  • - Keep an eye out for needed updates
  • - Support and administer third-party applications
  • - Ensure network security and connectivity
  • - Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses
  • - Set up user accounts, permissions, and passwords
  • - Resolve problems reported by end-user
  • - Define network policies and procedures
  • - Recording events on camera and storing footage in a digital format for later reference
  • - Maintaining logs of security incidents and making sure they are reported to appropriate personnel
  • - Installing and maintaining security equipment such as alarms or access control systems
  • - Responding to security breaches or other emergencies such as fires or medical emergencies
  • - Operating computer systems that monitor surveillance camera feeds for activity
  • - Coordinating with law enforcement agencies and other security personnel when crimes are committed
  • - Programmable NEC analog, digital, and IP Phones
  • - Managed PABX NEC(SL2100, SL1000, SV9100)
  • - ERP Server Managed

Field Engineer

Columbia Technologies Inc. Philippines
06.2016 - 11.2016
  • Technical Installer on June16,2016, to November15,2016
  • - Installing computer equipment such as flat-screen Interactive boards, projectors, routers, desktop computers, and tablets to the DEPED project
  • - Fully support, configure, maintain and upgrade corporate customer networks and in-house servers
  • - Install and integrate new server hardware and applications
  • - Keep an eye out for needed updates
  • - Support and administer third-party applications
  • - Ensure network security and connectivity
  • - Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses
  • - Set up user accounts, permissions, and passwords
  • - Resolve problems reported by end-user
  • - Define network policies and procedures
  • - Suggest areas where equipment should be set up and where cords should be placed
  • - Troubleshooting problems with existing equipment
  • - Testing old and new installation connections
  • - Providing customers with verbal and written operating instructions for new equipment
  • - Maintaining equipment
  • - Cleaning up after the job is complete
  • - Recording and maintaining stock levels
  • - Grooming and Structure cabling for the N-Computing and Multipoint Client Technology

IT Specialist

Arab Company for Electrical Industry and Service W.L.L (Mescco) Qatar
04.2015 - 05.2016
  • ERP Coordinator on April15,2015, to May10,2016
  • - To cooperate with the exterior company on matters of troubleshooting/problem-solving in the matter of the ERP system
  • - To check if the ERP system is in line with the company's requirements
  • - To adjust the ERP system to the company's requirements
  • - To check if the ERP system is in line with the MESCCO Management System
  • - To solve minor problems connected with the ERP System
  • - To Manage major problems connected with the ERP system in cooperation with the exterior service e provider
  • - To implement the ERP system in the company
  • - To plan the ERP system training for the employees
  • - To perform the ERP training for the employees
  • - To submit the training documents to the personnel Officer/Quality Assurance department
  • - To manage minor problems with the hardware/software in cooperation with the exterior company
  • - To find an IT service provider and make sure it will manage all of the software/hardware maintenance
  • - To make sure that the ERP system uses the system properly
  • - To define the problems that the ERP users have with the system
  • - Installation of Pipe tube and SIP trunk Panasonic and IP Phones
  • - Configure internal PABX Server systems(Panasonic)
  • - Programmable Panasonic analog and digital
  • - Fully supporting, configuring, maintaining, and upgrading corporate customer networks and in-house servers
  • - Installing and integrating new server hardware and applications
  • - Designing and planning the network
  • - Setting up the network
  • - Maintaining the network
  • - Expanding the network

CCTV Technical Support

Zenshin System Corporation
09.2014 - 02.2015
  • CCTV Installer on September19,2014, to February20,2015
  • - Installation and configuration of IP CCTV systems and associated Access Control Systems
  • - Evaluate signal quality and performance with computers, networks, and software
  • - Repair and Configuration of CCTV systems
  • - Provision of Training to the Customer Personnel
  • - Installing, maintaining, repairing, and replacing security cameras, computer networks, and other equipment used in video surveillance systems
  • - Monitoring the operation of security equipment for malfunctions or other problems
  • - Recording events on camera and storing footage in a digital format for later reference
  • - Maintaining logs of security incidents and making sure they are reported to appropriate personnel
  • - Installing and maintaining security equipment such as alarms or access control systems
  • - Responding to security breaches or other emergencies such as fires or medical emergencies

CCTV Telecommunication

Solan for Communication and Information Technology
05.2013 - 06.2014
  • CCTV Installer on May20,2013, to June16,2014
  • - Managed & Configuration NVR, MVR, Cambium, Ubiquiti, Discovery laser Camera, Microwave, CCTV, Door access, Biometric, RFID
  • - Operating computer systems that monitor surveillance camera feeds for activity
  • - Installation and Deployment of NVR, MVR, Cambium, Ubiquiti, Discovery laser Camera, Microwave, CCTV, Door access, Biometric, RFID
  • - Installing, maintaining, repairing, and replacing security cameras, computer networks, and other equipment used in video surveillance systems on-site (Industrial Company, Business Private Company, Warehouse, Military Diplomat, Business Government Company)
  • - Decoding and Encoding NVR and DVR
  • - Grooming and Structure cabling

IT Specialist

John Ernest Connecting Continents
02.2011 - 02.2013
  • Desktop Support on February09,2011, to February13,2013
  • - Manage Server and Monitoring MySQL
  • - Manage Server and Monitoring Dialer Inbound and Outbound, PHP Admin
  • - Manage Server CRM Inbound and Outbound
  • - Manage Server and Configuration asterisk
  • - Installs and maintains network file servers and network operating systems; ensures that backup copies of all files are routinely made and securely stored at a separate location; maintains system documentation
  • - Monitor the performance of servers, software, and hardware
  • - Diagnose and troubleshoot technical issues
  • - Uploaded contact leads
  • - Headset Repair Microsoft LX-3000 and Logitech M/N: A-00018, A-00006, A-00007
  • - Responding to client support requests
  • - Contacting clients to find out the nature of the problem
  • - Traveling to the client's location or connecting via a remote link
  • - Troubleshooting hardware and software issues
  • - Installing and maintaining hardware and computer peripherals
  • - Installing and upgrading operating systems and computer software
  • - Troubleshooting networking and connection issues
  • - Advising on software or hardware upgrades
  • - Providing basic training in computer operation and management
  • - Completing job reports and ordering supplies

Maintenance Inventory System Information Technology

VICMA MARKETING CORPORATION
06.2010 - 02.2011
  • MISIT on June30,2010, to February21,2011
  • - Scheduling routine maintenance
  • - Tracking repair history logs
  • - Optimizing inventories
  • - Decreasing mean time to repair
  • - Troubleshooting hardware and software issues with FoxPro and dog key
  • - Organizing important documents for each of your assets
  • - Traveling to the client's location or connecting via a remote link
  • - Installing and maintaining hardware and computer peripherals
  • - Installing and upgrading operating systems and computer software
  • - Backup and restore storage server
  • - Providing basic training in computer operation and management

Computer Technician

Human Link Management & Services, Inc.
09.2008 - 05.2010
  • CD-R King from September23,2008, to May23,2010, as Computer Technician
  • - Repair and Troubleshoot desktop and laptop
  • - Assembles and disassembles desktop and laptop
  • - Troubleshoot and replace the transistor regulator, IC chip of the module board (camera, Access Control, laptop and desktop board, printer, Monitor, PSU, UPS, CRT and LCD, LED TV Monitor, Barcode Scanner, hardware peripheral, etc
  • - Set up hardware
  • - Install software
  • - Maintain and repair technological equipment
  • - Manage software in computers and networks
  • - Ensure privacy and data protection
  • - Perform regular upgrades
  • - Perform troubleshooting activities
  • - Install well-functioning LAN/WAN and other networks
  • - Manage network components (servers, IPs, etc.)
  • - Manage and implement security solutions

Education

Computer Electronics Technology

Samson College of Science and Technology
01.2006

Civil Engineer

FEATI University
01.2003

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Carlos L. Albert High School
01.2002

Skills

  • Implement System Server (HP, Dell, Huawei)
  • Implement Storage Server (HP, Dell, Huawei)
  • Installing and Configuring Windows Server2012
  • Configuring Advanced Windows Server2012 Services
  • Administering Windows Server2012
  • Routing Protocol (BGP4, OSPF, EIGRP, IGRP,), Routed Protocol (TCP/IP, IPv6 IPX/SPX)
  • Implemented traffic filters using Standard and Extended access lists Distribute-Lists and Route Maps
  • Implementation of HSRP, DHCP, DNS, FTP, TFTP, and MRTG
  • Implement on-premises and cloud (PABX, PBX Server)
  • Implement IP Phones
  • Implement TeleV Cloud and Cloud line PLDT, Cloud Yeastar

Accomplishments

Extra Curriculum:

· HB Negotech Centre (Batch 2012) Computer of Network

· Second Philippine International School - CA – 3072407(Batch 2013-2014) NetAcad Student Academy Connection ID28831173

. MicroSoft Certified Solution Associate (MCSA)

- Installalling and Configuring Windows Server 2012r2

- Administering Windows Server 2012r2

- Configuring Advanced Windows Server 2012r2


Certification

  • Human Link Management & Services, Inc.
  • Computer Technician
  • CD-R King since September23,2008 to May23,2010 as Computer Technician
  • VICMA MARKETING CORPORATION
  • Maintenance Inventory System Information Technology
  • June30,2010 to February21,2011
  • John Ernest Connecting Continents
  • IT Specialist / Desktop Support
  • February09,2011 to February13,2013
  • Solan for Communication And Information Technology
  • CCTV Telecommunication
  • May20,2013 to June162014
  • Zenshin System Corporation
  • CCTV Technical Support
  • September19,2014 to February20,2015
  • Arab Company for Electrical Industry and Service W.L.L (Mescco) Qatar
  • IT Specialist
  • April15,2015 up to May10,2016
  • Columbia Technologies Inc. Philippines
  • Technical Installer
  • June16,2016 to November15,2016
  • ActionLabs I.T. Services Corp.
  • Senior System Administrator
  • November17,2016 to August23,2
  • GurLavi Corp.
  • Voice Engineer and Service Assurance
  • August23,2021 to Up to Present.

Extra Curriculum

HB Neotech Centre (Batch2012) Computer of Network Second Philippine International School - CA –3072407(Batch2013-2014) NetAcad Student Academy Connection ID28831173

Summary of Skills

In-depth experience as a System Administrator, Network Admin, Network Telecommunication Technical Support & Technician from2006 Up to the Present. A highly accomplished extra-curriculum in Netcad Academy, as a CCNA certified, dedicated, and well-disciplined administrator and telecommunications professional seeking to contribute to growing with a dynamic, progressive, and innovative organization, recognized and an excellent resolve.

Affiliations

  • Free lancer

Playing Guitar, Basket Bass

Belong of Music Ministry of Church, 

Playing Guitar, Basket Ball

Belong of Music Ministry of Church, Enter barangay Community League.

Additional Information

Certification of Employment:

- Human Link Management & Services, Inc. Computer Technician

CD-R King since September 23, 2008 to May 23, 2010 as Computer Technician

- VICMA MARKETING CORPORATION

Maintenance Inventory System Information Technology

June 30, 2010 to February 21, 2011

- John Ernest Connecting Continents IT Specialist / Desktop Support

February 09, 2011 to February 13, 2013

- Solan for Communication And Information Technology CCTV Telecommunication

May 20, 2013 to June 16 2014

Zenshin System Corporation CCTV Technical Support

September 19, 2014 to February 20, 2015

- Arab Company for Electrical Industry and Service W.L.L (Mescco) Qatar IT Specialist

April 15, 2015 up to May 10, 2016

- Columbia Technologies Inc. Philippines Technical Installer

June 16, 2016 to November 15, 2016

- ActionLabs I.T. Services Corp. Senior System Administrator

November 17, 2016 to August 23, 2

- GurLavi Corp.

Voice Engineer and Service Assurance

August 23, 2021 to December 22, 2023.

Languages

English
Intermediate (B1)

Timeline

Voice Engineer

Gur Lavi Corp.
08.2021 - 12.2023

Senior System Administrator and Network Administrator

ActionLabs I.T. Services Corp.
11.2016 - 08.2021

Field Engineer

Columbia Technologies Inc. Philippines
06.2016 - 11.2016

IT Specialist

Arab Company for Electrical Industry and Service W.L.L (Mescco) Qatar
04.2015 - 05.2016

CCTV Technical Support

Zenshin System Corporation
09.2014 - 02.2015

CCTV Telecommunication

Solan for Communication and Information Technology
05.2013 - 06.2014

IT Specialist

John Ernest Connecting Continents
02.2011 - 02.2013

Maintenance Inventory System Information Technology

VICMA MARKETING CORPORATION
06.2010 - 02.2011

Computer Technician

Human Link Management & Services, Inc.
09.2008 - 05.2010

Civil Engineer

FEATI University

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Carlos L. Albert High School

Computer Electronics Technology

Samson College of Science and Technology

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