Jolina Nadayao
Summary
Highly compassionate, detail-oriented, and organized professional with over 5 years of experience in prior authorization and patient management. Proficient in medical software and customer service, dedicated to enhancing patient care through effective communication and efficiency.
Overview
6
6
years of professional experience
1
1
Certificate
Work History
CERTIFIED PHARMACY TECHNICIAN / CUSTOMER SERVICE REPRESENTATIVE
Teletech Philippines
11.2019 - 02.2025
- Prior Authorization handled by Optum Rx - Health Insurance Company in U.S
- Ensuring the patients, doctors or pharmacy receive the medication that requires prior authorization from Insurance carriers
- Processing prescription from the Doctor's office via Fax or EPA (covermymeds)
- Outbound and Inbound calls from Doctor's, Pharmacy, Patient and other 3rd Party companies
- Processing Reimbursement Medication requested by the Patient
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Insurance Benefit Verification, Denials (Appeals), Edits process and also Medical Claims
- IO Champion 2020 & 2023
- Top Technician 2020
- SME (Subject Matter Expert)
REGULATORY PHARMACY ASSISTANT
Pharma Dynamic Inc.
03.2019 - 07.2019
- Ensure that products such as cosmetics and pharmaceutical medicines meet legislative requirements
- Handle regulatory and customer inspections, review audit reports and compliance
- Arranges consultations and meetings between the firm and government regulatory agencies
- Gathering, evaluating, managing and collating information
Education
Bachelor of Science - Pharmacy
OUR LADY OF FATIMA UNIVERSITY
Quezon City, Metro Manila, Philippines10-2018
Skills
- Skilled in Microsoft Office Applications
- Proficient in Medical Terminology
- Strong Attention to Detail
- Effective Time Management
- Knowledge of HIPAA Regulations
- Effective Verbal Communication
Certification
- HIPAA Certificate
- Medical Virtual Assistant Training Course - VA of the future
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
CERTIFIED PHARMACY TECHNICIAN / CUSTOMER SERVICE REPRESENTATIVE
Teletech Philippines
11.2019 - 02.2025
REGULATORY PHARMACY ASSISTANT
Pharma Dynamic Inc.
03.2019 - 07.2019
Bachelor of Science - Pharmacy
OUR LADY OF FATIMA UNIVERSITY
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