Jolet Perez

• Provides basic technical support in infrastructure services, assisting with routine tasks.
• Participates in infrastructure projects and tasks to gain hands-on experience and knowledge.
• Supports basic monitoring and routine troubleshooting of infrastructure systems.
• Work with team members to address infrastructure-related needs and day-to-day operations.
• Assists in the development and maintenance of infrastructure documentation.
• Shows eagerness to learn and grow in a technical role.
• Develop foundational technical skills and knowledge.
• Follows established best practices and standards in infrastructure service delivery, under supervision.

• Assisted clients with activities of daily living, promoting independence and quality of life.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
• Assisted patients with self-administered medications.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

• Maintained expert-level knowledge of company products to provide accurate information to clients during support calls or emails.
• Maintained confidentiality when dealing with sensitive customer data, adhering strictly to company policies regarding privacy protection.
• Reduced call wait times for customers by efficiently prioritizing support requests and managing time effectively.
• Improved first-call resolution rates by developing comprehensive troubleshooting guides and knowledge base articles.
• Delivered exceptional service by empathizing with customers'' concerns and resolving their problems quickly and accurately.
• Collaborated with cross-functional teams to identify recurring technical issues, resulting in improved product quality.
• Tailored mentoring strategies to suit diverse learning styles, enhancing effectiveness of mentorship program.
• Developed comprehensive mentorship materials, including guides and templates, to streamline mentoring process.
• Enhanced team productivity by introducing innovative mentoring techniques that fostered supportive learning environment.

• Participated in audits, ensuring compliance with industry regulations and standards.
• Identified discrepancies in financial records, leading to improved internal controls.
• Streamlined review processes for increased efficiency and productivity.
• Maintained strict confidentiality while handling sensitive financial information as part of the review process.
• Enhanced data accuracy by meticulously reviewing financial documents and reports.

• Served as primary point of contact for triaging technical issues.
• Fostered positive relationships with clients through clear communication, active listening, and following up on resolved issues.
• Escalated high-priority cases to appropriate departments, ensuring swift resolution and preventing potential downtime for clients.
• Improved overall user experience by providing personalized assistance based on individual client needs.
• Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
• Utilized remote access tools effectively to diagnose system faults remotely, reducing the need for costly onsite visits from technicians.
• Reviewed technical guidelines to verify compliance with information security standards and best practices.
• Mentored junior team members, sharing best practices and improving overall team performance levels.
• Created detailed documentation for complex technical issues, simplifying resolution process for colleagues and clients alike.

• Expanded customer base through cold calling, networking, and relationship building.
• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Increased sales revenue by identifying and targeting high-potential accounts.
• Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
• Generated additional sales opportunities with upselling and cross-selling techniques.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

• Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
• Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
• Answered constant flow of customer calls, chat and email with minimal wait times.
• Streamlined communication between departments, ensuring timely resolution of customer concerns.

• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Developed feedback system for customers to share their service experience, leading to actionable improvements.

• Analyzed customer service metrics to identify trends and develop strategies for improvement.
• Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
• Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
• Improved resolution time with effective problem-solving for customer complaints.
• Enhanced customer loyalty by offering personalized solutions tailored to individual needs.