Summary
Overview
Work History
Education
Skills
SEMINARS/TRANINGS
Timeline
Generic
JOJO  BATALLA

JOJO BATALLA

HOUSEKEEPING ATTENDANT/ROOM SUPERVISOR
MANILA

Summary

Customer-focused, dependable professional with 18 years of experience in delivering outstanding guest services. Room Attendant/Hotel Supervisor with a warm and friendly demeanor. Skilled at conflict resolution. Team builder who is accurately attentive to employees and guests needs. Punctual problem solver and avid multitasker. Track record of being an essential part of the team and in providing effective solutions that produce immediate impact and contribute to the establishment’s long-term success.

Overview

19
19
years of professional experience
2
2
years of post-secondary education

Work History

Floor Supervisor

OKADA MANILA
Manila
11.2016 - Current

Supervise room attendant. Improve staff performance through training, attention to detail, and emphatic problem-solving methods. Assist with the preparation of staff assessments. Resolve staff and guests’ conflicts in a profession and courteous manner. Inventory and business supplies. Responsible for cleanliness and completeness of the assigned floor. Organizes and facilitates room making process.

Room Attendant/Floor Supervisor

MARCO POLO ORTIGAS
Manila
01.2014 - 11.2016

Supervised and trained room attendant and resolved staff conflicts. Spot check & inspect rooms completed by the RA. Ensured all assigned rooms are clean & tidy by the end of the shift. Report any technical issues & maintenance needs. Address guests’ queries.

Room Attendant/Team Leader

LUXENT HOTEL
Manila
06.2012 - 04.2013

Responsible for maintaining the cleanliness & organization of guests’ rooms. Ensures that all rooms are stocked with necessary amenities & supplies. Detail oriented & have excellent time management skills to ensure that all assigned rooms are cleaned & prepared within the required timeframe.

Room Attendant

BEST WESTERN PREMIER-F1 HOTEL
Manila
05.2011 - 04.2012

Responsible for maintaining the cleanliness & organization of guests’ rooms. Ensures that all rooms are stocked with necessary amenities & supplies. Detail oriented & have excellent time management skills to ensure that all assigned rooms are cleaned & prepared within the required timeframe.

Room Attendant

SOMMERSET SALCEDO
Manila
03.2005 - 03.2011
  • Sweep, mop, wash and polish floors
  • Dust furniture
  • Vacuum carpeting, area rugs, draperies and upholstered furniture
  • Make beds and change sheets
  • Distribute clean towels and toiletries
  • Stock linen closet
  • Clean, disinfect and polish kitchen and bathroom fixtures and appliances
  • Disinfect operating rooms and other areas
  • Clean and disinfect elevators
  • Handle and report lost and found items
  • Attend to guests' requests for extra supplies or other items
  • Provide basic information on facilities
  • Pick up debris and empty trash containers
  • Wash windows, walls and ceilings
  • Clean changing rooms and showers
  • Address customers' complaints or concerns

Education

Computer Technician -

AMA COMPUTER LEARNING CENTER
Paco Branch, Manila Philippines
06.1997 - 07.1999

Skills

    Experience with Industrial Cleaning Equipment & Products

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SEMINARS/TRANINGS

ECOLAB CLEAN CARE

CLEANCARE TRAINING PROGRAM - Intro to Safety & Chemistry of Cleaning

Sommerset Salcedo


ASCOTT INTERNATIONAL

Service Plus Program

Sommerset Millenium Makati


THE ASCOTT GROUP

WOW Service Program

Sommerset Salcedo Makati



Timeline

Floor Supervisor

OKADA MANILA
11.2016 - Current

Room Attendant/Floor Supervisor

MARCO POLO ORTIGAS
01.2014 - 11.2016

Room Attendant/Team Leader

LUXENT HOTEL
06.2012 - 04.2013

Room Attendant

BEST WESTERN PREMIER-F1 HOTEL
05.2011 - 04.2012

Room Attendant

SOMMERSET SALCEDO
03.2005 - 03.2011

Computer Technician -

AMA COMPUTER LEARNING CENTER
06.1997 - 07.1999
JOJO BATALLAHOUSEKEEPING ATTENDANT/ROOM SUPERVISOR