Jojo Cape
San Pablo City, Province of Laguna
Summary
Energetic and results-driven, possessing strong foundation in leadership and operational management. Adept in financial oversight and staff development, ensuring efficient branch performance and customer satisfaction. Dedicated to driving organizational growth and fostering positive team environment.
Overview
23
23
years of professional experience
Work History
Branch Manager
Innovative Investors & Financing Co., Inc.
07.2015 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
C.I. /Debt Collector
Innovative Investors & Financing Co.,Inc.
07.2002 - 12.2014
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Increased recovery rates with consistent follow-up on overdue accounts.
- Negotiated to collect balance in full.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
- Streamlined debt collection processes for increased efficiency in the workplace.
Education
No Degree - Industrial
Laguna State Polytechnic College
San Pablo City, Province Of Laguna, Philippines03.2002
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Employee development
- Cash handling
- Sales management
Timeline
Branch Manager
Innovative Investors & Financing Co., Inc.
07.2015 - Current
C.I. /Debt Collector
Innovative Investors & Financing Co.,Inc.
07.2002 - 12.2014
No Degree - Industrial
Laguna State Polytechnic College
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