Joivy Dyan Domingo
San Mateo, Province Of Rizal,RIZ
Summary
Adept at managing high-volume dining with grace, I honed my expertise in hospitality service and multitasking at Dusk Till Dawn Sports Bar. My proactive approach to guest satisfaction and keen ability to resolve complaints efficiently contributed to a noticeable increase in customer loyalty. Skilled in accurate money handling and maintaining cleanliness, I consistently enhanced dining experiences.
Professional server with high standards and strong track record of delivering exceptional dining experiences. Skilled in customer service, order accuracy, and multitasking in fast-paced environments. Known for effective teamwork, adaptability, and maintaining positive atmosphere even during peak hours. Thrives on achieving results and ensuring guest satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Waitress
Dusk Till Dawn Sports Bar
10.2017 - 08.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Inspected dishes and utensils for cleanliness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Waitress
Howzat Sports Bar
01.2013 - 10.2013
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Inspected dishes and utensils for cleanliness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Waitress
L.A Café
10.2010 - 12.2012
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Inspected dishes and utensils for cleanliness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Cashier
The Landmark
11.2009 - 02.2010
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Counter Checker
SM Bicutan
03.2007 - 07.2007
- Improved customer satisfaction by providing accurate and efficient counter checking services.
- Contributed to successful store promotions implementation by actively promoting deals at the checkout counters which led to increased sales revenue.
- Streamlined inventory management for enhanced product availability through diligent counter checking.
- Packing items properly and count every items same as cashier count.
Server
MERK'S BAR AND BISTRO
06.2006 - 10.2006
- Served food and beverages promptly with focused attention to customer needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
Food and Beverage Server
Mandarin Oriental Manila
09.2005 - 04.2006
- Greeted guests warmly to foster welcoming environment.
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Remained focused, calm and professional during peak rush hours.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
- Checked on guests throughout meal to attend to needs and provide great service.
- Promoted a safe dining environment by adhering to strict food handling guidelines and maintaining cleanliness standards throughout the establishment.
- Managed high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service.
- Adhered to health and safety standards while handling food and beverages.
- Cleaned and set up tables to promptly seat guests and reduce wait times.
- Successfully handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
- Entered orders accurately to produce finalized checks and attain correct payments from guests.
- Addressed and handled customer complaints in polite and professional manner.
- Provided training assistance for new hires, helping them acclimate quickly to restaurant procedures and expectations for excellent service delivery.
- Memorized dynamic menu options to accurately relay offerings to guests.
Education
No Degree - Caregiving
Asia Pacific Caregiver & HealthCare Training Cntr.
EDSA Quezon City12-2022
Bachelor of Science - Hotel And Restaurant Management
National College of Business And Arts
Aurora Blvd. Cubao Quezon City06-2005
Skills
- Strong multitasking
- Greeting guests
- Cleanliness
- Hospitality service expertise
- Service prioritization
- Accurate money handling
- Memory retention
- Complaint resolution
- High-volume dining
- Dining area maintenance
- Menu presentation
- Food inspection
- Hospitality and accommodation
- Food safety oversight
- Table setting arrangements
- Dining customer service
- Check payment processing
- Multitasking
- Cleaning and sanitizing
Certification
Seminars
Introduction to Food Service Operation
Kenny Rogers Roasters
Quezon Ave. Quezon City
Safety and Security Seminar
NCBA Aurora Blvd. Cubao Quezon City
March 2002
Formal Trainings
Food and Beverage Service Attendant
Inter- Seas Management Training Center Corporation
U.N Ave. Ermita Manila
Jan.16- Jan.20. 2006
Lino's Restaurant
Server
4th flr. Alimall Cubao Quezon City
Nov.2002- Jan.2003 (300 Hrs.)
Mandarin Oriental Manila
Food and Beverage Server/ Housekeeping/ Business Center Staff
Makati Ave. Makati City
July-Aug. 2005 (201 Hrs.)
Timeline
Waitress
Dusk Till Dawn Sports Bar
10.2017 - 08.2019
Waitress
Howzat Sports Bar
01.2013 - 10.2013
Waitress
L.A Café
10.2010 - 12.2012
Cashier
The Landmark
11.2009 - 02.2010
Counter Checker
SM Bicutan
03.2007 - 07.2007
Server
MERK'S BAR AND BISTRO
06.2006 - 10.2006
Food and Beverage Server
Mandarin Oriental Manila
09.2005 - 04.2006
Seminars
Introduction to Food Service Operation
Kenny Rogers Roasters
Quezon Ave. Quezon City
Safety and Security Seminar
NCBA Aurora Blvd. Cubao Quezon City
March 2002
Formal Trainings
Food and Beverage Service Attendant
Inter- Seas Management Training Center Corporation
U.N Ave. Ermita Manila
Jan.16- Jan.20. 2006
Lino's Restaurant
Server
4th flr. Alimall Cubao Quezon City
Nov.2002- Jan.2003 (300 Hrs.)
Mandarin Oriental Manila
Food and Beverage Server/ Housekeeping/ Business Center Staff
Makati Ave. Makati City
July-Aug. 2005 (201 Hrs.)
No Degree - Caregiving
Asia Pacific Caregiver & HealthCare Training Cntr.
Bachelor of Science - Hotel And Restaurant Management
National College of Business And Arts
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