Jo Irish Alcain
Cebu City
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
14
14
years of professional experience
Work History
Sales Associate
Premium Global Essences Store Inc.
01.2013 - Current
- Handled returns and exchanges according to company policies.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Sales Associate
American Star Apparel Inc (Dickies)
01.2013 - 08.2013
- Handled returns and exchanges according to company policies.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Sales Associate
U.S Star Philippines
06.2012 - 11.2012
- Handled returns and exchanges according to company policies.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Provided accurate information about products, prices and services.
- Maintained records related to sales for store management.
Sales Associate Manager
Vicsal Development Inc.
04.2011 - 09.2011
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Oversaw regional and local sales managers and staff.
- Performed customer service duties such as greeting customers, answering questions, and resolving complaints.
- Developed and implemented strategies to increase sales revenue.
Education
High School Diploma -
Doña Millagros Osmeña National High
05-2004
Skills
- Upselling
- Retail loss prevention
- Promotional support
- Meeting deadlines
- Customer needs assessment
- Inventory control procedures
Languages
English
Elementary
A2
Timeline
Sales Associate
Premium Global Essences Store Inc.
01.2013 - Current
Sales Associate
American Star Apparel Inc (Dickies)
01.2013 - 08.2013
Sales Associate
U.S Star Philippines
06.2012 - 11.2012
Sales Associate Manager
Vicsal Development Inc.
04.2011 - 09.2011
High School Diploma -
Doña Millagros Osmeña National High