Johoney Marie Bernadas Cantoria
Phase 8A Package 9 Block 137 Lot 26 Bagong Silang Caloocan City
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
AFNI PHILIPPINES, INC.
04.2024 - Current
- Provided remote assistance to customers experiencing technical difficulties in telecommunication related concerns.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Experience Agent
ALORICA TELESERVICES, INC.
02.2022 - 03.2024
- Built constructive customer relationships to improve loyalty and recommendations.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
Customer Service Representative
CONCENTRIX CVC PHILIPPINES, INC.
09.2021 - 01.2022
- Provided remote assistance to customers experiencing technical difficulties in telecommunication related concerns.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School -
BAGONG SILANG HIGH SCHOOL
01.2005
Elementary School -
BAGONG SILANG ELEMENTARY SCHOOL
01.2001
Skills
- Technical support
- Dispute resolution
- Billing proficiency
- De-escalation techniques
- Account management
- Fraud transaction monitoring
- Consultative sales
Personal Information
- Age: 36
- Father's Name: Arriesto Cabe Cantoria
- Mother's Name: Teresita Bernadas Cantoria
- Date of Birth: 09/11/88
- Marital Status: Single
Character Reference
Mark Gabriel Sinday
Coach (Afni Philippines, Inc)
Michael Angelo Cariño
Team Manager (Alorica Teleservices, Inc.)
Jamie Joyce Villanueva
Team Leader (Concentrix CVC Philippines, Inc.)
Timeline
Customer Service Representative
AFNI PHILIPPINES, INC.
04.2024 - Current
Customer Experience Agent
ALORICA TELESERVICES, INC.
02.2022 - 03.2024
Customer Service Representative
CONCENTRIX CVC PHILIPPINES, INC.
09.2021 - 01.2022
Elementary School -
BAGONG SILANG ELEMENTARY SCHOOL
High School -
BAGONG SILANG HIGH SCHOOL
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