JOHN WILSON D. PALAMARA
Credit & Collection Specialist
Paranaque City
Summary
Exceptionally organized and well-disciplined professional with 5 years experience in BPO industry and a strong background with Credit and Collection, able to handle multiple tasks and phone calls while producing high quality of work in a fast-paced environment.
Overview
10
10
years of professional experience
15
15
years of post-secondary education
Work History
Credit and Collection Specialist
Accenture Inc.
7 2019 - Current
- Doing back office task in disconnection referral check, exception management, service order management and service order exception
- Managing over 80 disconnection accounts per day resulting to higher collections
- Doing outbound and inbound calls to collect customer’s outstanding debt
- Provides Information about payment assistance such as government grants to customers
- Assists customers with their enquiry on their bills
- Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions
- Achieved timely resolution of delinquent accounts by maintaining open communication lines with clients and diligently following up on payment promises
ESL Teacher
CEMS Academy
11.2014 - 05.2018
- Worked as ESL (English as a Second Language) teacher for foreign students
- Maintained students interest in English language through engaging enthusiastic delivery
- Held regular verbal and written exams to evaluate learning development and assess difficulties.
Education
Bachelor of Science in Information Technology -
AMA Computer College Paranaque
Paranaque City, Philippines 09.2013 - 05.2019
High School Diploma -
Paranaque National High School (Main)
Paranaque City, Philippines 06.2009 - 04.2013
Fourth Estate Elementary School
Paranaque City, Philippines 06.2003 - 04.2009
Skills
Knowledgeable in Microsoft office software such as Word, Excel and Powerpoint
Strong organizational skills which includes prioritizing tasks and working with a team
Excellent communication skills (oral & written)
Excellent collection skills through phone calls (Outbound & inbound)
Attention to detail
Highly responsible and reliable
Calm under pressure
Time management
Accomplishments
- Credit Elite – 2022
- Credit and Collections – Outbound Top Quality Perfomer
- FY2022 December Top Collector – Outbound
- Encore Credit Master – 2022
References
- Kristian Ronard Guinto, Office Staff, Accounting Dept. (Design Within Reach Corporation), Kristianronardguinto@gmail.com, 09367529701
- John Jeffry Ong, Purchaser (JanArch Construction), john.jeffry1822@gmail.com, 09954486618
Timeline
ESL Teacher
CEMS Academy
11.2014 - 05.2018
Bachelor of Science in Information Technology -
AMA Computer College Paranaque
09.2013 - 05.2019
High School Diploma -
Paranaque National High School (Main)
06.2009 - 04.2013
Fourth Estate Elementary School
06.2003 - 04.2009
Credit and Collection Specialist
Accenture Inc.
7 2019 - Current