John Williz Gatchalian

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Trained and guided team members to maintain high productivity and performance metrics.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Responded to customer requests for products, services, and company information.

1. providing billing information and bill troubleshooting

2. providing technical troubleshooting of mobile phones

3. payment transactions