John Wilfred Pasuquin

Core Responsibilities:

Monitoring & Detection:

• Monitor bandwidth utilization, website health, network issues, and device status using proprietary SOC tools and dashboards.

Diagnosis & Analysis:

• Investigate and analyze security attacks, incidents, and recurring network/system problems.
• Collaborate with senior analysts for escalation and resolution.
  

Ticketing & Dispatch:

• Process and manage SOC tickets in coordination with internal teams via Zendesk
• Handle ticket dispatch for timely response and remediation.

Request Handling:

Execute client-initiated changes such as:

• Domain updates
• IP assignments
• Security policy fine-tuning

Reporting:

Generate and maintain:

• Internal monitoring reports
• Incident summary reports
• Client service reports

Provisioning & Client Coordination:

• Upload and maintain customer profiles in the internal Wiki system.
• Support provisioning testing and verification.
• Perform data collection during client onboarding and configuration updates.

Device Configuration & Tools:

Configure and update systems using:

• NXG proprietary platform such as; Kibana, SIEM, SOAR
• PRTG and other site monitoring tools

Maintenance & Scheduling:

• Schedule and coordinate network, platform and system maintenance activities.
• Prepare and manage routing and failover procedures.

Documentation:

• Draft and maintain SOC documentation, including standard operating procedures, configurations, and response protocols.

Core Responsibilities:

Job Coordination & Technician Support:

• Created and assigned jobs for field technicians.
• Coordinated urgent job dispatches and escalations via direct technician contact.

Domain & Telecom Services:

• Handled domain registration, transfer, and renewal processes.
• Processed new orders and porting jobs for phone services under CAT A & CAT C classifications.
• Conducted line provisioning tests and validations for:
  - Symbio
  - Engin
  - Telstra

Internet Provisioning & Fault Management:

• Provisioned and resolved faults for enterprise and business internet connections across:

- NBN
- Vocus
- Aussie Broadband – Enterprise

Monitoring & System Administration:

Monitored and maintained client infrastructure, including:

• Domain and 3CX phone system client lists
• SSL/TLS certificate expirations and renewals
• Server 3 & Server 4 environments
• NBN/Vocus connectivity status
• Backups and alert responses via N-central and Sophos

Reporting:

• Prepared and submitted monthly and quarterly reports summarizing service performance, issue trends, and provisioning statistics.

Core Responsibilities:

• Administer and maintain Active Directory (user onboarding and offboarding).
• Provide endpoint/host support and troubleshooting across the organization.
• Manage and maintain the network infrastructure, ensuring secure and reliable connectivity.
• Administer centralized door lock systems and access control.
• Secure and maintain the data center (including power, cooling, and security).
• Conduct inventory management for all IT parts, equipment, and peripherals.
• Daily monitoring of infrastructure and services:
  HCI VM performance, internet usage (PRTG), firewall (Storm Shield),
  CCTV/NVR systems, Ubiquiti wireless access points, file servers,
  web app servers, and PBX systems.
• Perform basic ethical hacking assessments (threat and vulnerability analysis).
• Lead documentation and licensing compliance efforts.
• Conduct ink monitoring and distribution for all printers.
• Oversee IT Technicians and Graphic Artist performance and deliverables.
• Participate in the IT Steering Committee and document minutes of the meetings.
• Handle procurement of IT parts, software, and equipment.
• Serve as part of the Audit Team (3rd-party contractor):
  Infrastructure audit
  Reporting of audit findings

Network Infrastructure Renovation:

• Planned and executed relocation and migration of servers, ISPs, and racks.
• Upgraded systems to Hyper-Converged Infrastructure (HCI).
• Transitioned fire protection from sprinkler to FM200.
• Designed and constructed a fully equipped data center (airflow, ventilation, AC cooling).
• Deployed fiber optic connectivity and redundancy.
• Implemented new wireless access points and structured cabling.

Policy Development:

Authored and implemented IT policies including:

• Password Policy
• Change Management Policy
• Incident Management Policy
• Clean Desk Policy
• Access Control Policy
• Computer Usage Policy
• BYOD Policy
• IT Equipment Disposal Policy

Core Responsibilities:

• Managed and recorded reimbursement and disbursement data.
• Collected and organized collection lists submitted by clerks.
• Handled printing of online forms used for internal reporting.
• Prepared and submitted the monthly accounting report to City Hall.
• Maintained organized record-keeping and filing systems for all barangay documents.

Document & Certificate Processing:

Processed official documents including:

• Barangay Clearances
• Certificates and Special Certifications
• Certificates of Indigency

Design & Creative Work:

• Assigned as graphic designer for various barangay activities and events.
• Designed and produced:
  Tarpaulins, advertisements, banners, trifolds, labels, flyers, and leaflets
  T-shirt designs, logos, and PVC ID prototypes

Database Management:

• Developed a basic MS Access database for ID management.

* Security Force Database

* Lupon Tagapamayapa Database

• Contributed to the development of a comprehensive database system for barangay records.

IT Support Duties:

Served as the barangay IT technician, handling:

• PC formatting and software installation
• Hardware repair and replacement
• Processing of the SSS Online System for employees
• Assisted barangay constituents with basic technical and administrative support.