John Wesley Fernandez

• Resolved customer complaints with regards to their connection, billing and device cancers with empathy, resulting in increased loyalty and repeat business.

• Coordinated with sales teams to develop targeted promotions aimed at retaining high-value customers effectively.
• Implemented targeted outreach campaigns to re-engage inactive customers and boost repeat business.

Email and Technical support for customers who are having issues with their online course website, billing, custom domain, etc.

Hotel room reservationist. Making sure that there are available rooms for customer before checking in.