John Vincent Caday
Pharmacist
Bacoor ,CAV
Summary
With a proven track record at Mercury Drug, I excel in pharmaceutical knowledge and customer service, ensuring patient safety and satisfaction. I've spearheaded initiatives to surge market share and reduce medication errors, demonstrating my ability to lead and innovate in high-pressure environments. My commitment to continuous learning and patient counseling sets me apart.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Pharmacy Supervisor
Mercury Drug
10.2022 - Current
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Propelled market share to surge ahead of competitors and earn 1st ranking.
- Implemented innovative solutions for managing drug shortages, minimizing their impact on patient care delivery.
- Boosted customer satisfaction by delivering exceptional service and addressing concerns promptly.
- Developed policies and procedures for effective pharmacy management.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Trained newly hired sales team in upselling techniques.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Optimized patient care through close collaboration with healthcare providers and pharmacists.
- Promoted business' development by building and maintaining relationships with new clients.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
- Educated patients about possible drug interactions and gave special administration instructions.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
- Maintained up-to-date knowledge on emerging pharmaceutical trends by attending conferences and completing continuing education courses.
- Mentored and trained new pharmacists and pharmacy technicians, fostering a supportive work environment focused on professional growth.
- Reduced medication errors within the pharmacy by developing and implementing a continuous quality improvement program.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Educated staff on strategies for handling difficult customers and challenging situations.
Process Technician
Amherst Parenteral /Unilab
03.2008 - 09.2008
- Counted, measured and compounded medications following standard procedures.
- Conducted routine checks of pharmaceutical stocks to maintain quality control.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Pharmacist
Mercury Drug
10.2009 - 10.2021
- Maintained up-to-date knowledge on emerging pharmaceutical trends by attending conferences and completing continuing education courses.
- Assisted in the development of policies and procedures related to pharmacy operations, promoting compliance with legal regulations and best practices.
- Managed drug and supply inventories.
- Effectively prioritized tasks and organized workflow to increase efficiency.
Education
Masters In Business Administration - Business Administration
Imus Institute of Science And Technology
Imus Cavite 07.2021
Bachelor Of Pharmacy - Pharmacy
University of Perpetual Help System Dalta
Alabang-Zapote Road, Pamplona Las Pinas City04.2008
Skills
- Medication compounding
- Direct Patient Care
- Patient Safety
- Prescription Verification
- Pharmacy Ethics
- Medication Packaging
- Medication Dispensing
- Pharmaceutical knowledge
- Patient Counseling
- Pharmacy Marketing
- Pharmacy Law
- Customer Service and Communication Skills
Certification
AMA University - Professional Guide to Time Management
Google Digital Garage - The Fundamentals of Digital Marketing.
International Business Management (Berlin Germany) - Basics of Project Management.
TESDA - Managing your Personal Finances.
University of the Philippines Open University - General course on Interlocal Cooperation.
University of the Philippines Open University - Business Analytics Concepts and Frameworks.
Department of Health- Online Training on Leadership and Capacity-Building for Cancer Control, Orientation on Universal Healthcare Law
Mims Education - Outpatient Treatment for Non-severe Covid 19 infection.
Timeline
Pharmacy Supervisor
Mercury Drug
10.2022 - Current
Pharmacist
Mercury Drug
10.2009 - 10.2021
Process Technician
Amherst Parenteral /Unilab
03.2008 - 09.2008
Masters In Business Administration - Business Administration
Imus Institute of Science And Technology
Bachelor Of Pharmacy - Pharmacy
University of Perpetual Help System Dalta
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