Summary
Overview
Work History
Education
Skills
Personal Information
References
Accomplishments
Timeline
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John Vincent Alvarez

John Vincent Alvarez

Team Leader
Bacoor

Summary

I'm an experienced team leader who oversees various programs and a CSR with technical support experience who can support chat, email, and voice (inbound or outbound). I am confident that I can succeed in any role. I put in a lot of effort and am always willing to learn new things for my personal growth. a dedicated team player that cares deeply about the clients and coworkers. Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.

Overview

5
5
years of professional experience
3
3
years of post-secondary education

Work History

Team Leader

Concentrix
05.2022 - 03.2024
  • Supported Customer Service Program, Currently Support Technical Support Program
  • Ensured compliance with industry-specific regulations by implementing appropriate policies and procedures for the team''s operations.
  • Boosted employee morale through regular recognition of outstanding work and providing opportunities for professional growth.
  • Streamlined communication within the team for better collaboration and decisionmaking.
  • Developed strong relationships with cross-functional departments to support successful project execution.
  • Oversaw the successful completion of multiple high-priority projects, ensuring timely delivery and client satisfaction.

Customer Service Representative

Concentrix
02.2021 - 11.2021
  • Chat Support, Email Support, Voice (Outbound/Inbound)
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.

Advisor I

Macy (Department store company)
  • Experienced with taking order via phone

Customer Service Representative

Concentrix
09.2019 - 01.2020
  • Certificate of Excellence for PST training (Macy's Omni channel)

Education

High School -

Escuela La-Madrid of Cavite
01.2012 - 04.2015

International School for hotel and Restaurant Management - Hotel and Restaurant Management, Human Resource Management

ISHRM
Bacoor Cavite
04.2001 -

Skills

Goal Oriented

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Personal Information

  • Age: 25
  • Citizenship: Filipino
  • Date of Birth: 03/13/99
  • Religion: Roman Catholic

References

  • Cristine Joy Espiritu, 09085393720, sajang21espiritu@gmail.com
  • Jose Francis Javier, Concentrix, 09354361761, asdjavier30@gmail.com
  • Jomarie Bandola Sullano, Government Employee, 09276845753, jomssullano@gmail.com

Accomplishments

  • Supervised team of 20 staff members.
  • Achieved Competent results by completing Daily, weekly and monthly with accuracy and efficiency.
  • Elite Rock Star for exceeding the score card pass rate for 6 months straight
  • Rock Star for exceeding the score card pass rate for 3 months straight

Timeline

Team Leader

Concentrix
05.2022 - 03.2024

Customer Service Representative

Concentrix
02.2021 - 11.2021

Customer Service Representative

Concentrix
09.2019 - 01.2020

High School -

Escuela La-Madrid of Cavite
01.2012 - 04.2015

International School for hotel and Restaurant Management - Hotel and Restaurant Management, Human Resource Management

ISHRM
04.2001 -

Advisor I

Macy (Department store company)

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