John Vincent Alvarez
Team Leader
Bacoor
Summary
I'm an experienced team leader who oversees various programs and a CSR with technical support experience who can support chat, email, and voice (inbound or outbound). I am confident that I can succeed in any role. I put in a lot of effort and am always willing to learn new things for my personal growth. a dedicated team player that cares deeply about the clients and coworkers. Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Team Leader
Concentrix
05.2022 - 03.2024
- Supported Customer Service Program, Currently Support Technical Support Program
- Ensured compliance with industry-specific regulations by implementing appropriate policies and procedures for the team''s operations.
- Boosted employee morale through regular recognition of outstanding work and providing opportunities for professional growth.
- Streamlined communication within the team for better collaboration and decisionmaking.
- Developed strong relationships with cross-functional departments to support successful project execution.
- Oversaw the successful completion of multiple high-priority projects, ensuring timely delivery and client satisfaction.
Customer Service Representative
Concentrix
02.2021 - 11.2021
- Chat Support, Email Support, Voice (Outbound/Inbound)
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
Advisor I
Macy (Department store company)
- Experienced with taking order via phone
Customer Service Representative
Concentrix
09.2019 - 01.2020
- Certificate of Excellence for PST training (Macy's Omni channel)
Education
High School -
Escuela La-Madrid of Cavite
01.2012 - 04.2015
International School for hotel and Restaurant Management - Hotel and Restaurant Management, Human Resource Management
ISHRM
Bacoor Cavite 04.2001 -
Skills
Goal Oriented
Committed
Responsibility
Interpersonal
Leadership
Adaptability
Flexibility
Team Work
Resourceful
Time Management
Problem solving
Creativity
Microsoft Office Excel
Microsoft Office PPT
Microsoft Office Word
Data Analysis
Project Management
Accounting
Computer Technology
Editing
Photo editing
Social Media Marketing
Personal Information
- Age: 25
- Citizenship: Filipino
- Date of Birth: 03/13/99
- Religion: Roman Catholic
References
- Cristine Joy Espiritu, 09085393720, sajang21espiritu@gmail.com
- Jose Francis Javier, Concentrix, 09354361761, asdjavier30@gmail.com
- Jomarie Bandola Sullano, Government Employee, 09276845753, jomssullano@gmail.com
Accomplishments
- Supervised team of 20 staff members.
- Achieved Competent results by completing Daily, weekly and monthly with accuracy and efficiency.
- Elite Rock Star for exceeding the score card pass rate for 6 months straight
- Rock Star for exceeding the score card pass rate for 3 months straight
Timeline
Team Leader
Concentrix
05.2022 - 03.2024
Customer Service Representative
Concentrix
02.2021 - 11.2021
Customer Service Representative
Concentrix
09.2019 - 01.2020
High School -
Escuela La-Madrid of Cavite
01.2012 - 04.2015
International School for hotel and Restaurant Management - Hotel and Restaurant Management, Human Resource Management
ISHRM
04.2001 -
Advisor I
Macy (Department store company)