John Terry Pausal
Dumaguete City
Summary
Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering 5 years of experience providing quality administrative support to clients.
Overview
9
9
years of professional experience
Work History
Virtual Assistant/Facebook Page Manager
EcomLau
06.2021 - Current
- Creating Facebook Pages
- Post and updates the page daily
Data Entry Specialist
Rocket Marketing Inc.
Ontario
06.2018 - 04.2021
- Data Entry
- Fulfills order on Amazon
- Updates the tracking information to the customers
- Transfers data to the Google Spreadsheet
- Compiled data and reviewed information for accuracy prior to input.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Identified data entry errors and reported to necessary departments.
- Completed data entry tasks with accuracy and efficiency.
- Located and corrected data entry errors and reported to management.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
Customer Service Representative
Qualfon Philippines Inc.
Dumaguete
12.2016 - 08.2017
- Answered phone calls with inquiries regarding the policy and document them correctly into the database.
- Handled customer's concerns with billing issues, processed changes, and refunds.
- Accurately encoded payments received from the customers into the database.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Answered constant flow of customer calls with minimal wait times.
Education
Bachelor of Science - Computer Technology
Metro Dumaguete College
Dumaguete, Philippines04.2018
Skills
- Creating page layouts
- Written and Verbal Communication
- Microsoft Office Suite
- Data Management
- Time Management
- Service-Oriented
- Data Verification
- Workflow Management
- Attention to Detail
- Administrative Support
- Microsoft Excel
Timeline
Virtual Assistant/Facebook Page Manager
EcomLau
06.2021 - Current
Data Entry Specialist
Rocket Marketing Inc.
06.2018 - 04.2021
Customer Service Representative
Qualfon Philippines Inc.
12.2016 - 08.2017
Bachelor of Science - Computer Technology
Metro Dumaguete College
Similar Profiles
Faith R. BenaraoFaith R. Benarao
Life Settlement Insurance Servicing Representative at Institutional Life Services, LLCLife Settlement Insurance Servicing Representative at Institutional Life Services, LLC
GERALD UBAGGERALD UBAG
Senior High School Teacher at DepEd Negros Oriental - Bacong DistrictSenior High School Teacher at DepEd Negros Oriental - Bacong District
Georgio Armand JaugGeorgio Armand Jaug
Customer Service Representative at AG Urgent CareCustomer Service Representative at AG Urgent Care
Kobe SantarinKobe Santarin
Facebook Page Administrator at JeikobuFacebook Page Administrator at Jeikobu
Lyra Mae S. TabiqueLyra Mae S. Tabique
Page Administrator and Virtual Sales Engagement Officer at HD Vanity Aesthetic ClinicPage Administrator and Virtual Sales Engagement Officer at HD Vanity Aesthetic Clinic