Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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John Terry Pausal

John Terry Pausal

Dumaguete, Province Of Negros Oriental

Summary

Experienced Virtual Assistant and Data Entry Specialist with a strong background in administrative support, data management, and customer service. Proven ability to deliver accurate and timely results in fast-paced environments. Skilled in various tools and platforms, and committed to providing excellent remote support to global clients.

Overview

9
9
years of professional experience

Work History

Virtual Assistant / Loan Servicer

Harris Land and Timber Company LLC
10.2021 - 08.2025
  • Managing the day-to-day administrative tasks – Oversaw routine office operations to ensure efficiency, organization, and timely completion of responsibilities.
  • Addressing any inquiries, processing payments, and handling requests for loan modifications – Provided prompt and accurate assistance to borrowers, ensuring all transactions and requests were handled according to company policies.
  • Responsible for managing delinquent loans, coordinating foreclosure procedures, and documentation to the borrower and investor – Ensured compliance with legal requirements and maintained clear communication with all parties involved throughout the process.
  • Monitored emails, organized inbox, and prioritized messages for supervisor – Streamlined email management to enhance productivity and ensure urgent matters received immediate attention.
  • Our focus is on maintaining smooth relationships with borrowers while ensuring payment compliance – Balanced customer service with financial accountability by fostering trust while upholding

Virtual Assistant

EcomLau
06.2021 - 10.2021
  • Creating Facebook Pages – Set up and optimized Facebook Pages to align with branding goals, ensuring professional design and proper audience targeting.
  • Post and updates the page daily – Published engaging content and responded to audience interactions regularly to maintain visibility and encourage follower growth.

Data Entry Specialist

Rocket Marketing Inc
06.2018 - 04.2021
  • Data Entry – Completed data entry tasks with accuracy and efficiency, ensuring all records were up-to-date and error-free.
  • Amazon Product Sourcer – Researched and identified profitable products for Amazon listings
  • Amazon Order Fulfiller – Processed customer orders promptly and accurately
  • Order Processing, Drop Shipping, Updates Tracking Information – Managed end-to-end order fulfillment, and regularly updated tracking details to keep customers informed.
  • Google Spreadsheet, Google Drive, Slack, Remote Desktop – Utilized productivity tools for data organization, team collaboration, and efficient remote work operations.

Customer Service Representative

Qualfon Philippines Inc.
12.2016 - 08.2017
  • Inbound and Outbound Calls, Telecommunications Account – Handled a high volume of customer calls, providing assistance, troubleshooting, and account updates while ensuring excellent communication skills.
  • Technical Support – Assisted customers in resolving technical issues by guiding them through step-by-step solutions and escalating complex cases when necessary.
  • CRM – Maintained and updated customer records in the CRM system, ensuring data accuracy for better service delivery and follow-up.
  • Customer Service – Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts to achieve customer satisfaction.

Education

Elementary Diploma -

West City Elementary School
03-2010

Bachelor of Science - Information Technology

Metro Dumaguete College
04-2018

High School Diploma -

Negros Oriental High School
03-2014

Skills

  • Data Entry
  • Web Research
  • E-Commerce
  • Google Sheets
  • Google Docs
  • Convert PDF to Word/Excel
  • Assistant
  • Web Scraping
  • Microsoft Office
  • Customer Service
  • Personal/Virtual Assistant
  • Google Drive
  • CRM

Hobbies

Passionate about playing pool, table tennis, and basketball, which I enjoy both recreationally and competitively as a way to stay active, sharpen focus, and build teamwork skills.

Timeline

Virtual Assistant / Loan Servicer

Harris Land and Timber Company LLC
10.2021 - 08.2025

Virtual Assistant

EcomLau
06.2021 - 10.2021

Data Entry Specialist

Rocket Marketing Inc
06.2018 - 04.2021

Customer Service Representative

Qualfon Philippines Inc.
12.2016 - 08.2017

Bachelor of Science - Information Technology

Metro Dumaguete College

High School Diploma -

Negros Oriental High School

Elementary Diploma -

West City Elementary School
John Terry Pausal