Experienced Virtual Assistant and Data Entry Specialist with a strong background in administrative support, data management, and customer service. Proven ability to deliver accurate and timely results in fast-paced environments. Skilled in various tools and platforms, and committed to providing excellent remote support to global clients.
Overview
9
9
years of professional experience
Work History
Virtual Assistant / Loan Servicer
Harris Land and Timber Company LLC
10.2021 - 08.2025
Managing the day-to-day administrative tasks – Oversaw routine office operations to ensure efficiency, organization, and timely completion of responsibilities.
Addressing any inquiries, processing payments, and handling requests for loan modifications – Provided prompt and accurate assistance to borrowers, ensuring all transactions and requests were handled according to company policies.
Responsible for managing delinquent loans, coordinating foreclosure procedures, and documentation to the borrower and investor – Ensured compliance with legal requirements and maintained clear communication with all parties involved throughout the process.
Monitored emails, organized inbox, and prioritized messages for supervisor – Streamlined email management to enhance productivity and ensure urgent matters received immediate attention.
Our focus is on maintaining smooth relationships with borrowers while ensuring payment compliance – Balanced customer service with financial accountability by fostering trust while upholding
Virtual Assistant
EcomLau
06.2021 - 10.2021
Creating Facebook Pages – Set up and optimized Facebook Pages to align with branding goals, ensuring professional design and proper audience targeting.
Post and updates the page daily – Published engaging content and responded to audience interactions regularly to maintain visibility and encourage follower growth.
Data Entry Specialist
Rocket Marketing Inc
06.2018 - 04.2021
Data Entry – Completed data entry tasks with accuracy and efficiency, ensuring all records were up-to-date and error-free.
Amazon Product Sourcer – Researched and identified profitable products for Amazon listings
Amazon Order Fulfiller – Processed customer orders promptly and accurately
Order Processing, Drop Shipping, Updates Tracking Information – Managed end-to-end order fulfillment, and regularly updated tracking details to keep customers informed.
Google Spreadsheet, Google Drive, Slack, Remote Desktop – Utilized productivity tools for data organization, team collaboration, and efficient remote work operations.
Customer Service Representative
Qualfon Philippines Inc.
12.2016 - 08.2017
Inbound and Outbound Calls, Telecommunications Account – Handled a high volume of customer calls, providing assistance, troubleshooting, and account updates while ensuring excellent communication skills.
Technical Support – Assisted customers in resolving technical issues by guiding them through step-by-step solutions and escalating complex cases when necessary.
CRM – Maintained and updated customer records in the CRM system, ensuring data accuracy for better service delivery and follow-up.
Customer Service – Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts to achieve customer satisfaction.
Education
Elementary Diploma -
West City Elementary School
03-2010
Bachelor of Science - Information Technology
Metro Dumaguete College
04-2018
High School Diploma -
Negros Oriental High School
03-2014
Skills
Data Entry
Web Research
E-Commerce
Google Sheets
Google Docs
Convert PDF to Word/Excel
Assistant
Web Scraping
Microsoft Office
Customer Service
Personal/Virtual Assistant
Google Drive
CRM
Hobbies
Passionate about playing pool, table tennis, and basketball, which I enjoy both recreationally and competitively as a way to stay active, sharpen focus, and build teamwork skills.
Clerk of Court at Municipal Trial Court , Dumaguete City (Supreme Court of the Philippines)Clerk of Court at Municipal Trial Court , Dumaguete City (Supreme Court of the Philippines)