John Terry Pausal
Dumaguete, Province Of Negros Oriental
Summary
Experienced Virtual Assistant and Data Entry Specialist with a strong background in administrative support, data management, and customer service. Proven ability to deliver accurate and timely results in fast-paced environments. Skilled in various tools and platforms, and committed to providing excellent remote support to global clients.
Overview
9
9
years of professional experience
Work History
Virtual Assistant / Loan Servicer
Harris Land and Timber Company LLC
10.2021 - 08.2025
- Managing the day-to-day administrative tasks – Oversaw routine office operations to ensure efficiency, organization, and timely completion of responsibilities.
- Addressing any inquiries, processing payments, and handling requests for loan modifications – Provided prompt and accurate assistance to borrowers, ensuring all transactions and requests were handled according to company policies.
- Responsible for managing delinquent loans, coordinating foreclosure procedures, and documentation to the borrower and investor – Ensured compliance with legal requirements and maintained clear communication with all parties involved throughout the process.
- Monitored emails, organized inbox, and prioritized messages for supervisor – Streamlined email management to enhance productivity and ensure urgent matters received immediate attention.
- Our focus is on maintaining smooth relationships with borrowers while ensuring payment compliance – Balanced customer service with financial accountability by fostering trust while upholding
Virtual Assistant
EcomLau
06.2021 - 10.2021
- Creating Facebook Pages – Set up and optimized Facebook Pages to align with branding goals, ensuring professional design and proper audience targeting.
- Post and updates the page daily – Published engaging content and responded to audience interactions regularly to maintain visibility and encourage follower growth.
Data Entry Specialist
Rocket Marketing Inc
06.2018 - 04.2021
- Data Entry – Completed data entry tasks with accuracy and efficiency, ensuring all records were up-to-date and error-free.
- Amazon Product Sourcer – Researched and identified profitable products for Amazon listings
- Amazon Order Fulfiller – Processed customer orders promptly and accurately
- Order Processing, Drop Shipping, Updates Tracking Information – Managed end-to-end order fulfillment, and regularly updated tracking details to keep customers informed.
- Google Spreadsheet, Google Drive, Slack, Remote Desktop – Utilized productivity tools for data organization, team collaboration, and efficient remote work operations.
Customer Service Representative
Qualfon Philippines Inc.
12.2016 - 08.2017
- Inbound and Outbound Calls, Telecommunications Account – Handled a high volume of customer calls, providing assistance, troubleshooting, and account updates while ensuring excellent communication skills.
- Technical Support – Assisted customers in resolving technical issues by guiding them through step-by-step solutions and escalating complex cases when necessary.
- CRM – Maintained and updated customer records in the CRM system, ensuring data accuracy for better service delivery and follow-up.
- Customer Service – Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts to achieve customer satisfaction.
Education
Elementary Diploma -
West City Elementary School
03-2010
Bachelor of Science - Information Technology
Metro Dumaguete College
04-2018
High School Diploma -
Negros Oriental High School
03-2014
Skills
- Data Entry
- Web Research
- E-Commerce
- Google Sheets
- Google Docs
- Convert PDF to Word/Excel
- Assistant
- Web Scraping
- Microsoft Office
- Customer Service
- Personal/Virtual Assistant
- Google Drive
- CRM
Hobbies
Passionate about playing pool, table tennis, and basketball, which I enjoy both recreationally and competitively as a way to stay active, sharpen focus, and build teamwork skills.
Timeline
Virtual Assistant / Loan Servicer
Harris Land and Timber Company LLC
10.2021 - 08.2025
Virtual Assistant
EcomLau
06.2021 - 10.2021
Data Entry Specialist
Rocket Marketing Inc
06.2018 - 04.2021
Customer Service Representative
Qualfon Philippines Inc.
12.2016 - 08.2017
Bachelor of Science - Information Technology
Metro Dumaguete College
High School Diploma -
Negros Oriental High School
Elementary Diploma -
West City Elementary School
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