Johnson Christian Ntamack Ndombol
Call Center Agent
Cainta
Summary
Dynamic Bilingual Customer Service Representative with six years of experience handling incoming calls, resolving customer issues, inputting orders and processing shipments. Native FRENCH speaker and fluent in ENGLISH. Dedicated to maintaining highest customer satisfaction while processing large volumes of calls in busy offices.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
French-Bilingual Customer Service Representative
Cogeny Inc S.A
Douala
10.2020 - 04.2023
- Communicated with management when customer issues escalated and worked to find resolutions.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Type-speaking customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed a deep understanding of customer service principles and customer service best practices.
- Met all call quality standards and daily quotas for first-call resolution.
- Responded to customer calls and emails to answer questions about products and services.
Customer Service Representative(BPO)
Orange Cameroon(S.A)
Yaoundé
08.2018 - 06.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
French Bilingual Customer Service Representative
CAMTEL Cameroon
Douala
06.2017 - 05.2018
- In a professional and pleasant manner, respond to client inquiries, address issues, and assist with product-related questions or concerns.
- Maintain a thorough understanding of our products and services in order to assist customers successfully and give correct information.
- To escalate and resolve complex customer issues and work with other team members and departments.
- Assist the management team in monitoring customer feedback and reporting common trends and challenges for process improvement.
- Meet or exceed performance and customer satisfaction targets.
- Keep current on company policies, procedures, and product updates.
Education
Bachelor Degree In Marketing - Marketing And Communication
ISMA
Douala-Bonamoussadi 10.2014 - 04.2017
Skills
Service recommendations
undefinedTimeline
French-Bilingual Customer Service Representative
Cogeny Inc S.A
10.2020 - 04.2023
Customer Service Representative(BPO)
Orange Cameroon(S.A)
08.2018 - 06.2020
French Bilingual Customer Service Representative
CAMTEL Cameroon
06.2017 - 05.2018
Bachelor Degree In Marketing - Marketing And Communication
ISMA
10.2014 - 04.2017
Similar Profiles
Veronica Ocaña RodriguezVeronica Ocaña Rodriguez
Color Analyst at SAE-A INTERNATIONAL, S.A./CENTEXSA, S.A./S&G, S.A.Color Analyst at SAE-A INTERNATIONAL, S.A./CENTEXSA, S.A./S&G, S.A.
Anabella GermainAnabella Germain
Supervisor of Administration at Autonet S.A./ Detroit 1925 S.A./ Elysees S.A.Supervisor of Administration at Autonet S.A./ Detroit 1925 S.A./ Elysees S.A.
María Florencia GalarzaMaría Florencia Galarza
Senior Trade Analyst at Remotti S.A./ Leones de Bleek S.A./ Lácteos La Cristina S.A.Senior Trade Analyst at Remotti S.A./ Leones de Bleek S.A./ Lácteos La Cristina S.A.