Johnson Ramoso
MOIST, Inc.
BALINGASAG
1
Language
1
Certification
10
Years of experience
6
years of post-secondary education
Dedicated Educator specializing in curriculum development and differentiated instruction. Enhanced critical thinking and fostered collaborative learning environments through innovative teaching strategies. Delivered effective mentoring and support, contributing to student engagement and teacher development.
Skills
Providing feedback
Lesson planning
Collaborative teaching
Learning assessments
Differentiated teaching
Instructional design
Digital content creation
Visual content development
Educational technology
Visual aids creation
Course material organization
Teaching methodologies
Visual communication
Graphic design
Image editing
Print design
Social-emotional learning
Student assessments
Visual design
Verbal communication
Building relationships
Student-centered instruction
Relationship building
Prioritizing tasks
Differentiated teaching
Teaching strategies
Student assessment
Work History
Professional Teacher
7 Years 10 Months- Developed and implemented engaging lesson plans aligned with curriculum standards.
- Integrated technology into lessons to create interactive learning experiences and improve student engagement.
- Facilitated collaborative learning environments to enhance student participation and critical thinking.
- Assessed student progress through various evaluation methods, ensuring consistent academic growth.
- Mentored new teachers by sharing best practices and instructional strategies for classroom management.
- Organized extracurricular activities that fostered student development and community involvement.
- Collaborated with parents and guardians to support student achievement and address individual needs.
- Conducted professional development workshops, promoting continuous improvement among teaching staff.
- Established strong parent-teacher relationships through consistent communication, resulting in increased parent involvement and support.
- Coordinated with special education staff to develop appropriate accommodations for students with disabilities while maintaining high academic standards.
- Mentored new teachers by sharing expertise in lesson planning, classroom management strategies, and professional development opportunities.
- Improved student comprehension by employing diverse teaching methods and adjusting instruction based on individual needs.
- Provided constructive feedback to students on assignments and assessments, motivating them to continue growing academically.
- Assesseded student progress regularly with formal and informal evaluations, ensuring targeted instruction for each learner's unique needs.
- Organized extracurricular activities such as clubs or field trips to supplement course content and provide enriching experiences for students.
- Maintained accurate records of student attendance, grades, test scores, homework completion rates, which aided in identifying areas needing improvement or intervention strategies.
Customer Care Representative
3 Months- Resolved customer inquiries through multiple communication channels, enhancing satisfaction and loyalty.
- Streamlined support processes by implementing best practices, reducing resolution time for customer issues.
- Collaborated with cross-functional teams to address systemic problems, ensuring consistent service quality across all interactions.
- Helped a large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Logged call information and solutions provided in internal database.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented to improve overall departmental performance.
- Contributed to team success, consistently achieving call center performance metrics.
- Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
- Participated in training sessions for new hires, sharing insights on best practices in customer service excellence.
- Conducted customer satisfaction surveys to gather feedback and identify areas for improvement.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Computer Shop Attendant
1 Year 6 Months- Provided exceptional customer service by assisting clients with product selections and technical inquiries.
- Educated customers on product features, specifications, and proper usage to facilitate informed purchasing decisions.
- Operated point-of-sale system efficiently, processing transactions and managing cash drawer accurately.
- Maintained accurate inventory records and organized merchandise displays to enhance shopping experience.
- Implemented store layout improvements that increased product visibility and optimized customer flow within the shop.
- Maintained a clean and organized store environment, ensuring an enjoyable shopping experience for customers.
- Developed strong relationships with suppliers, negotiating favorable terms for purchasing computer components and accessories.
- Collaborated with team members to streamline store operations, resulting in improved efficiency and productivity.
- Contributed to a reduction in returned merchandise by thoroughly testing all products before they left the store premises.
- Increased sales of computer accessories through effective product recommendations based on customers'' needs and preferences.
- Provided training to new staff members on store procedures and best practices, facilitating seamless integration into the team environment.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with the customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Master of Arts - Curriculum Development, Design, And Supervision
Bachelor of Science - Secondary Education
- Recipient of Intern of the Year, Internship Program
Certification
- TESOL Certified
- Licensed Professional Teacher
Languages
English
C1
Advanced
Timeline
St. Paul University - Manila
Master of Arts from Curriculum Development, Design, And Supervision
10.2020 - 12.2022Read More
Professional Teacher
MOIST, Inc.
11.2018 - CurrentRead More
Customer Care Representative
Support Zebra
05.2018 - 08.2018Read More
Computer Shop Attendant
Click 925
09.2016 - 03.2018Read More
Misamis Oriental Institute of Science And Technology (MOIST)
Bachelor of Science from Secondary Education
06.2014 - 03.2018Read More