JOHN RYAN ALMADIN
IT MANAGER ONBOARD CRUISE SHIP
SAN RAFAEL
Summary
Seeking a position in life to utilize my skills and abilities and achieve professional growth while being resourceful, innovative, and flexible. To add valuable assets to your esteemed organization as an active member and support of all IT Needs that offer growth opportunities and allow me to utilize my leadership skills and experience.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work History
IT MANAGER SHIPBOARD MSC Cruises
MSC Mediterranean Shipping Company as Main and Philippine Transmarine Carrier Inc. as local Agency
Makati City Philippines
06.2022 - Current
- Maintained energy and enthusiasm in fast-paced environment.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Used Microsoft Word and other software tools to create documents and other communications.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Worked flexible hours across night, weekend and holiday shifts.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Management, integrity, and operation of the ship’s information technology (IT) systems and networks, including Fidelio and/or other computerized cashless systems.
- Management, integrity, and operation of operational technology (OT) systems and control systems on board, including their associated networks.
- Responsible for the integrity of all network and stand-alone computers and peripherals on board.
- Ensuring cyber security of the ship’s IT and OT systems in collaboration with shoreside resources and 3rd party suppliers.
- Prevent, detect, respond to, recover from, and investigate cyber security incidents on board.
- Supervise the integrity of the internet wired and wireless system, Monitor the whole ship’s communications system in cooperation with the Electronic Engineer and Chief Engineer.
- Co-operate with the Hotel manager to select specific Shipboard personnel to carry out System-related work (Passenger check-in and check-out etc).
- Be available for all computer-related issues in all the Departments.
ASST IT MANAGER SHIPBOARD MSC CRUISES
MSC Mediterranean Shipping Company as Main and Philippine Transmarine Carrier Inc. as local Agency
Makati City
11.2019 - 04.2022
- Improved operations through consistent hard work and dedication.
- Prepared variety of different written communications, reports and documents.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Assistance and support to the Systems Manager for the integrity and operation of the Fidelio/Otalio and/or other computerized systems and associated Information networks.
- Assist as required with the integrity of all network and stand-alone computers and Peripherals onboard.
- Ensure the shipboard computer systems are functional and operational.
- Maintain and support the Back office PC’s used by all departments.
- Assist with the day-to-day operation of all shipboard computers and peripherals on the network.
- Take all instructed steps to ensure the integrity of a virus-free information environment. This involves where necessary the disabling of unauthorized drives (USB drives, Bluetooth, CD-ROM etc) and providing information and data access to slave computers only via the approved network.
- Where required by the Systems Manager, perform downloading and physical distribution of all files to personnel as required.
- Support the integrity of all data, including (but not limited to) backing up of all files, Passenger lists, cash accounts).
- Make upgrades or changes to software and programs as required by the Systems Manager
- Be available for all computer-related issues in all The Department
- Assist the Systems Manager at the end of each cruise with the final processing and packaging of all reports as required by MSC-CM.
- Monitor the correct data network routings on board and ashore (in terminals).
- With the Systems Manager, oversee the receipt and integrity of pay-ins from Shipboard revenue areas (bars, salons, photographic services, excursions etc)
- Handled [Number] calls per day to address customer inquiries and concerns.
- Monitored company inventory to keep stock levels and databases updated.
- Used coordination and planning skills to achieve results according to schedule.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Developed team communications and information for meetings.
- Resolved problems, improved operations and provided exceptional service.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Maintained energy and enthusiasm in fast-paced environment.
- Assist the IT Systems Manager in discharging the responsibilities of Ship Cyber Security Officer role.
IT Officer Shipboard Princess Cruises
Princess Cruise Line Principal Office and Magsaysay Maritime as local agency in Philippines.
Manila City
09.2018 - 03.2019
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Developed team communications and information for meetings.
- Developed and maintained courteous and effective working relationships.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Identified issues, analyzed information and provided solutions to problems.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Worked flexible hours across night, weekend and holiday shifts.
- Handled [Number] calls per day to address customer inquiries and concerns.
- Created plans and communicated deadlines to complete projects on time.
- Supporting all I.T Corporates as what they need including updates and hardware replenishment, maintenance to make shipboard IT maintenance well organize and working as expected.
- Supporting all users Onboard in terms of IT request Networking issues, PC, Printers, POS Systems/PC Refresh.
- Supporting a third company to give the shipboard IT well maintain systems running perfectly.
- Check daily, weekly and monthly maintenance for Check-in Embarkation Laptops running, updating and scanning the shipboard Antivirus and networking system usage backup of all users onboard.
- Improved operations through consistent hard work and dedication.
- Actively listened to users requests, confirming full understanding before addressing concerns.
Computer System Specialist Onboard PrincessCruises
Princess Cruise Line Principal Office and Magsaysay Maritime as local agency in Philippines.
Manila City
07.2014 - 04.2018
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Collaborated with team members to achieve target results.
- Increased customer satisfaction by resolving issues.
- Improved operations through consistent hard work and dedication.
- Received and processed stock into inventory management system.
- Used Microsoft Word and other software tools to create documents and other communications.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Supporting all users Onboard in terms of IT request Networking issues, PC, Printers, POS Systems/PC Refresh as per the advice of the IT Officer.
- Maintaining IT Shipboard equipment as giving assistant to I.T Officer Onboard And supporting other department’s requests.
- Maintaining/Making E-Mail Lotus Notes setup to all crew and officers have access onboard and giving Assistant to I.T Officer onboard for all user’s support and calls.
- Repair/Troubleshoot hardware, software support for all Users onboard, Installation of software as per I.T Shore Side policy & other computer peripherals.
- Maintaining the Anti-virus is working properly and updated on all user’s computers.
- Assist with the day-to-day operation of all shipboard computers and peripherals on the network.
- Take all instructed steps to ensure the integrity of a virus-free information environment.
Education
Bachelor of Science - Computer Science And Programming
STI COLLEGE CALOOCAN
Caloocan City Manila Philippines 06.2004 - 04.2008
High School Diploma -
Tinajeros National High School
Malabon City Manila Philippines 06.2001 - 03.2004
Skills
Computer Networking
undefinedTimeline
IT MANAGER SHIPBOARD MSC Cruises
MSC Mediterranean Shipping Company as Main and Philippine Transmarine Carrier Inc. as local Agency
06.2022 - Current
ASST IT MANAGER SHIPBOARD MSC CRUISES
MSC Mediterranean Shipping Company as Main and Philippine Transmarine Carrier Inc. as local Agency
11.2019 - 04.2022
IT Officer Shipboard Princess Cruises
Princess Cruise Line Principal Office and Magsaysay Maritime as local agency in Philippines.
09.2018 - 03.2019
Computer System Specialist Onboard PrincessCruises
Princess Cruise Line Principal Office and Magsaysay Maritime as local agency in Philippines.
07.2014 - 04.2018
Bachelor of Science - Computer Science And Programming
STI COLLEGE CALOOCAN
06.2004 - 04.2008
High School Diploma -
Tinajeros National High School
06.2001 - 03.2004
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