Johnry Dela Pena
Eslira
Toledo City, Province Of Cebu
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Sales Supervisor
Dyninno Philippines Inc.
09.2021 - 02.2024
- Improved productivity of customer service team by leading training initiatives and revamping schedules.
- Monitored daily sales performance and provided feedback to each team member.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Maintained up-to-date knowledge of products and services offered to customers.
- Prepare sales presentations and other sales tools.
- Develop and coach agents how to negotiate and effectively close sale.
- Evaluate performance of sales team and seek ways to improve team’s performance
- Develop and maintain accurate records of prospects, leads, pricing, sales activities, and active clients.
- Identify trends in market, both current, and future that are likely to affect performance of organization.
Operations Supervisor
Teleperformance Cebu IT Park
09.2018 - 08.2021
- Supervising and monitoring employees, conducting reviews for agent individual performance.
- Organizing workflow by assigning responsibilities and preparing schedules
- Overseeing and coaching employees. Training new hires on how they can best serve customers
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Guide employees how to properly handle customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Mainly overseeing processes and metrics directly related to customer retention, loyalty, and churn.
- Monitoring relevant metrics for customer goals and keeping account overviews.
- Analyzing churn reasons, creating an offboarding process and checklist, and conducting offboarding interviews to determine why customers are leaving.
Education
Bachelor of Science - Marine Transportation
04.2001 -
Skills
Technical Troubleshooting
Multitasking and Time Management
Communication Skills (Written and Verbal)
Conflict Resolution
Data Entry and Management
Sales and Upselling
Knowledge of Company Products and Services
Customer Relationship Management
Timeline
Sales Supervisor - Dyninno Philippines Inc.
09.2021 - 02.2024
Operations Supervisor - Teleperformance Cebu IT Park
09.2018 - 08.2021
Surigao Education Center - Bachelor of Science, Marine Transportation
04.2001 -