John Russel Rodriguez
Caniogan
Summary
A quality-focused person looking for a company and/or opportunity where I could practice my knowledge and to continuously learn everything this company must share.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Teleperformance Edsa-Greenfield
03.2018 - 11.2023
- Answer questions: Listen to customer concerns and provide answers
- Resolve complaints: Address complaints and provide solutions
- Process orders: Take orders, calculate charges, and process payments
- Update accounts: Review customer accounts and make changes
- Handle returns: Process returns and cancellations
- Provide support: Help customers with product use, technical issues, and troubleshooting
- Follow up: Follow up with customers to ensure issues are resolved
- Record interactions: Keep records of customer interactions and actions taken
- Refer customers: Refer customers to supervisors or more experienced employees
RESEARCH ANALYST (EXCERPTOR)
EBAR ABSTRACTING COMPANY INC.
05.2016 - 03.2018
- Responsible for excerpting scientific journals/articles according to client’s specifications
- Gather data and assess data according to instructions
- Clean and conform data to a standardized pattern as required
- Transform and enrich data according to desired outcome
- Document and communicate queries and observations to the client
- Edit or correct data to incorporate client feedback
LABORATORY ANALYST (OJT)
CEMENT TESTING CENTER
01.2015 - 12.2015
- Receiving, labeling, and safely storing samples to be tested
- Determining and performing tests needed for the analysis and report
- Recording tests and analyses and then reporting the results
Education
Bachelor of Science - CHEMISTRY
04-2016
High School Diploma -
03-2011
Skills
- Critical thinking
- Data entry
- Detail-oriented
- Quality-focused
- Live chat support
- Research
Timeline
Customer Service Representative - Teleperformance Edsa-Greenfield
03.2018 - 11.2023
RESEARCH ANALYST (EXCERPTOR) - EBAR ABSTRACTING COMPANY INC.
05.2016 - 03.2018
LABORATORY ANALYST (OJT) - CEMENT TESTING CENTER
01.2015 - 12.2015
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES - Bachelor of Science, CHEMISTRY
RIZAL HIGH SCHOOL - High School Diploma,
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