John Rovee M. Benitez
Naic
Summary
An Information Technology professional with a strong foundation in user-centered design, problem-solving, and front-end technologies. Recently completed a Bachelor of Science in Information Technology at Cavite State University – Naic, with additional academic training in Information Technology. Experienced in customer service and technical support across various industries, developing strong communication, troubleshooting, attention to detail, and problem-solving skills. Combines technical knowledge with creativity, adaptability, and a user-focused mindset.
Overview
3
3
years of post-secondary education
8
8
years of professional experience
Work History
Customer Service Representative
Teleperformance Incorporated
Mall of Asia Pasay
08.2025 - Current
- Managed inbound customer inquiries via phone and email, ensuring timely and accurate responses.
- Addressed logistics inquiries using company systems, facilitating effective problem resolution.
- Recorded customer interactions in PurpleId during service calls to maintain accurate service history.
Customer Service Representative
Alorica By the Bay
Mall of Asia Pasay
06.2025 - 08.2025
- Handled inbound customer calls and emails about T-Mobile products and services, ensuring prompt and accurate responses.
- Assisted customers with billing inquiries, payment processing, account changes, upgrades, and service inquiries to enhance customer satisfaction.
- Troubleshot issues with mobile devices, network connectivity, calling, messaging, and data services, resolving concerns efficiently.
Customer Service Representative
Concentrix
Mall of Asia Pasay
10.2024 - 03.2025
- Handled inbound calls and email inquiries from members and healthcare providers to ensure timely responses.
- Assisted customers with health insurance inquiries regarding benefits, eligibility, coverage, claims, and billing to provide clarity and support.
- Coordinated appointment scheduling, cancellations, and rescheduling, while providing general provider information to streamline customer interactions.
Customer Service Associate
Amazon Operation Services Philippines Incorporated
Mall of Asia Pasay
09.2022 - 10.2023
- Managed customer inquiries for Amazon Operations Philippines via calls, email, and chat support, ensuring timely resolution.
- Addressed order status, delivery, and account concerns using Amazon service tools, enhancing customer satisfaction.
- Executed returns, refunds, and replacement requests in accordance with company guidelines, streamlining customer interactions.
Production Worker
SFI Fresh Bakers Corporation
Sahud Ulad Tanza Cavite
03.2022 - 05.2022
- Operated production machinery and equipment following established procedures and safety guidelines to maintain operational integrity.
- Assisted with mixing, processing, baking, assembling, or packaging products.
- Monitored products during production to ensure quality, appearance, weight, and consistency met established standards.
Service Crew
Jollibee Naic Highway
Ibayo Silangan Naic Cavite
04.2019 - 09.2019
- Assembled food and beverages per company standards, ensuring quality and consistency.
- Ensured cleanliness and sanitation of dining areas, counters, kitchen, and equipment to maintain a safe environment.
- Executed proper food handling, hygiene, and safety procedures to uphold health standards.
Education
Bachelor of Science - Information Technology
Cavite State University Naic
Naic Cavite, Philippines 09.2023 - 09.2026
Diploma - Information Technology
Polytechnic University of the Philippines
Maragondon, CaviteSenior High -
Western Colleges Inc.
Naic, CaviteJunior High -
Naic Coastal National High School
Naic, CaviteBucana Elementary School
Naic, CaviteSkills
- Customer service
- Basic Troubleshooting
- Attention to detail
- User Interface (UI) Design
- User Experience (UX) Design
- Design thinking
- Active Listening
Skills
- Customer service
- Basic Troubleshooting
- Attention to detail
- User Interface (UI) Design
- User Experience (UX) Design
- Design thinking
- Active Listening
Tools
- Figma
- Vscode
- Android Studio
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
Timeline
Customer Service Representative
Teleperformance Incorporated
08.2025 - Current
Customer Service Representative
Alorica By the Bay
06.2025 - 08.2025
Customer Service Representative
Concentrix
10.2024 - 03.2025
Bachelor of Science - Information Technology
Cavite State University Naic
09.2023 - 09.2026
Customer Service Associate
Amazon Operation Services Philippines Incorporated
09.2022 - 10.2023
Production Worker
SFI Fresh Bakers Corporation
03.2022 - 05.2022
Service Crew
Jollibee Naic Highway
04.2019 - 09.2019
Diploma - Information Technology
Polytechnic University of the Philippines
Senior High -
Western Colleges Inc.
Junior High -
Naic Coastal National High School
Bucana Elementary School