JOHN ROSS B. CRUZ
Dasmariñas
Summary
Dynamic individual with hands-on experience in Human Resource and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Technical Adviser I, Meta Reality Labs
Concentrix
Makati City, Metro Manila, Philippines
06.2025 - Current
- Provided exceptional customer support for Meta Reality Labs products and services, addressing technical and account-related issues.
- Managed technical troubleshooting efforts and coordinated logistics to ensure efficient order management and optimal customer service.
- Collaborated with teammates to refine communication strategies and technical processes, ensuring high standards of quality control and service excellence.
Intern - Human Resource Department
ASYA Designs, Inc.
Pasay, Metro Manila, Philippines
06.2024 - 08.2024
- Facilitated recruitment processes by managing applicant screening, conducting initial interviews, and overseeing final evaluations for Architect I and Architectural Intern positions.
- Facilitated onboarding processes, guaranteeing accurate and timely completion of all employment documentation.
- Streamlined daily HR operations, enhancing efficiency in administrative and personnel management tasks.
Clinical Intern - Mind Care Center
Perpetual Help Medical Center
Las Pinas, Metro Manila, Philippines
10.2024 - 11.2024
- Conducted psychological assessments for patients and pre-employment candidates to ensure accurate evaluation and maintain confidentiality.
- Facilitated collaboration with resident psychometricians to conduct structured interviews for test result validation, ensuring robust assessment reliability.
- Supported psychologists in therapy sessions through comprehensive evaluations aimed at monitoring patient development.
Education
Psychology
Far Eastern University
Manila, Metro Manila, Philippines04-2025
Skills
- Human Resource Operations: End-to-End Recruitment & Talent Acquisition, Onboarding Coordination, Employee-Employer Relations, Personnel Management
- Assistive Psychological Services: Assessment Administration & Scoring, Structured Interviewing, Progress Monitoring
- Soft Skills: Conflict Resolution, Strategic Planning, Stakeholder Relations, Technical Troubleshooting, Customer Service
Certification
- Civil Service Eligibility - Subprofessional Level (Passed August 2024)
- American Psychological Association - International Member (ID: C2505610331)
Timeline
Technical Adviser I, Meta Reality Labs
Concentrix
06.2025 - Current
Clinical Intern - Mind Care Center
Perpetual Help Medical Center
10.2024 - 11.2024
Intern - Human Resource Department
ASYA Designs, Inc.
06.2024 - 08.2024
Psychology
Far Eastern University