John Ronnie Rey Marang

Quezon City

Summary

Experienced Customer Service Representative with a strong track record in technical support, billing and sales . Aims to contribute skills and knowledge in a customer service company that values exceptional customer care. Proficient in handling customer inquiries, troubleshooting technical issues, and consistently achieving performance targets. Committed to delivering top-notch service and building positive relationships with customers.

Overview

years of professional experience

Work History

Tier 2 Customer Service Representative

VXI Global Solutions

11.2022 - Current

Handled customer inquiries via inbound calls, resolving issues promptly and effectively.
Delivered technical support to resolve hardware and software challenges.
Delivered persuasive sales pitches to promote company products and services
Maintained high customer satisfaction ratings and met key performance metrics
Commended for reaching full target goals during a fiscal cycle.
Achieved promotion to second-tier level agent within 1.5 years based on exceptional performance.

Education

First-Year Undergraduate - Computer Engineering

Fullbright College , San Jose, Puerto Princessa City, Palawan

Senior High School Graduate - Science Technology Engineering Mathematics

Leonides S. Virata Memorial School, Rio Tuba, Bataraza, Palawan

03.2019

Skills

Customer Service & Support
Technical Troubleshooting
Sales Pitching & Persuasion
Conflict Resolution

Call Handling & Communication
Problem-Solving
Multitasking & Time Management
CRM & Ticketing Systems

Languages

English

Filipino

Hobbies and Interests

Gaming
Technology
Problem-Solving

Certificationsandachievements

Acknowledged for achieving 100% requirements in a fiscal period.
Promoted to Tier 2 agent in under 1.5 years.

Timeline

Tier 2 Customer Service Representative - VXI Global Solutions