Summary
Overview
Work History
Education
Skills
Languages
Language
Timeline
Generic

John Ronel Maverick P. David

Angeles City

Summary

IT graduate with professional experience in customer service, collections, and web development. Experienced in using CRM systems, resolving customer concerns, maintaining accurate documentation, and developing responsive websites. Knowledgeable in PC troubleshooting, hardware setup, and Windows operating systems, with strong problem-solving and communication skills.

Overview

1
1
Language
3
3
years of professional experience

Work History

Collection Associate

Sutherland
10.2025 - Current
  • Contacted customers with past-due credit card accounts via auto-dialer, facilitated payment arrangements, and presented hardship or negotiation programs while documenting interactions in CRM systems.
  • Managed inbound and outbound collections calls for customer accounts.
  • Handled customer inquiries and resolved payment disputes efficiently.
  • Documented account status updates in the CRM system regularly.

Customer Service

Concentrix
11.2024 - 05.2025
  • Delivered customer and technical support via phone, troubleshooting account and system-related concerns, maintaining CRM records and ensuring accurate documentation to meet service targets.

Web Developer Intern

Servo IT Solutions
01.2024 - 06.2024
  • Contributed to WordPress development and website maintenance, resolving troubleshooting tasks and applying skills in PHP, JavaScript, and web design principles.

Full Stack Web Developer

Pampanga State Agricultural University
06.2023 - 12.2023
  • Developed responsive web applications to monitor student activity across rooms and buildings using HTML, CSS, and JavaScript.

Education

Bachelor of Science - Information Technology

Pampanga State Agricultural University
Magalang, Pampanga
06-2024

Skills

  • HTML, CSS, Javascript
  • Wordpress
  • PC & Laptop Troubleshooting
  • Hardware Installation & Configuration
  • Proficiency in Windows Operating Systems
  • Basic Server Hardware Knowledge
  • Basic Python and Arduino Programming
  • CRM proficiency
  • Customer Service
  • Problem solving

Languages

English
Upper Intermediate (B2)
B2

Language

Filipino, English

Timeline

Collection Associate

Sutherland
10.2025 - Current

Customer Service

Concentrix
11.2024 - 05.2025

Web Developer Intern

Servo IT Solutions
01.2024 - 06.2024

Full Stack Web Developer

Pampanga State Agricultural University
06.2023 - 12.2023

Bachelor of Science - Information Technology

Pampanga State Agricultural University
John Ronel Maverick P. David