John Romie Trillanes
189 San Guillermo Street, Putatan Muntinlupa City
Summary
Customer-focused and empathetic Customer Service Representative with 1+ years of experience providing exceptional support in high-volume call center environments. Proven ability to resolve complex customer issues, build rapport, and consistently exceed customer satisfaction targets. Seeking a challenging role where I can leverage my communication and problem-solving skills to contribute to a positive customer experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Movate
05.2023 - 07.2023
- Company Overview: css corporation
- Omnichannel Support: Movate offers comprehensive support across multiple channels, with voice being a key component. This ensures customers can reach them conveniently through their preferred method.
- Award-Winning Systems: Movate utilizes advanced technology and systems for their customer support, including voice. This likely translates to efficient call routing, reduced wait times, and improved call quality.
- Customer Care Specialists: Movate emphasizes the human touch, combining technology with skilled customer care specialists. This suggests that their voice support is handled by trained professionals who can effectively address customer needs.
- Efficient Handling: Movate focuses on faster handling times for service requests. This indicates that their voice support aims to resolve issues quickly and efficiently, minimizing customer frustration.
Content Moderator
Accenture
02.2024 - 12.2024
- Providing Support: This is the core function. You'll be assisting customers with their inquiries, issues, and requests through chat. This could range from answering simple questions to troubleshooting technical problems.
- Multi-tasking: You might handle multiple chat conversations simultaneously, requiring you to be organized and efficient
- Product Knowledge: Depending on the role, you'll need to have a good understanding of the products or services Accenture supports. This might involve training and ongoing learning.
- Adherence to Standards: Accenture likely has specific procedures and service level agreements (SLAs) that you'll need to follow. This might include response times, chat etiquette, and data privacy.
Education
Bachelor of Arts - Mass Communication
05-2021
High School Diploma -
03-2019
High School Diploma -
01.2016
Skills
- Multitasking
- Customer retention
- Building rapport
- Basic troubleshooting
- Proficient in chat etiquette
- Gathering Feedback
Accomplishments
- Sustained a perfect quality record for three consecutive months (June-August 2024), contributing to improved client satisfaction and a reduction in rework.
Certification
I hereby certify that the above information is true to the best of my knowledge.
Educational Attainment
Pamantasan ng Lungsod ng Muntinlupa, Bachelor of Science in Mass Communication, University Rd, Poblacion, Muntinlupa City, 08/2019 - 05/2021, Lyceum of Alabang, Km.30 National Road, Tunasan, Muntinlupa, Metro Manila, 1773, 06/2017 - 05/2019, Muntinlupa National High School, University Rd, Poblacion, Muntinlupa, 1776, 06/2012 - 05/2016
Applicant
John Romie P. Trillanes
Personal Information
- Age: 26
- Place of Birth: Bicol
- Date of Birth: 01/20/99
- Gender: Male
- Nationality: Filipino
- Marital Status: Single
- Social Security I.D Number: 35-21316364-4
- PhilHealth I.D Number: 01-026875835-1
- Pag-Ibig mid Number: 1213-1750-7478
- Tin I.D Number: 624-713-998
Affiliations
- Earl John Ibe (trainer) +639308663404
- John Paul Tan (team Leader) +639770744952
Timeline
Content Moderator - Accenture
02.2024 - 12.2024
Customer Service Representative - Movate
05.2023 - 07.2023
I hereby certify that the above information is true to the best of my knowledge.
Pamantasan Ng Lungsod Ng Muntinlupa - Bachelor of Arts, Mass Communication
Lyceum of Alabang - High School Diploma,
Muntinlupa National High School - High School Diploma,
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