John Roberto O. Acosta Jr
Food Server
Burgos
Summary
Motivated individual with over 5 years of experience in diverse dining settings. Skilled at memorization and customer education with abilities in conflict resolution. Organized and efficient worker in dine-in and kitchen with extensive history providing excellent customer service, also versatile with exceptional communication and multi-tasking ability. Proven success providing high-quality customer service in fast-paced, high-stress environments dining experiences for guests. Skilled at explaining options, relaying orders to kitchen staff and tackling special requests.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Sales Assistant
Charus Credit Services Inc
San Mateo Rizal
06.2019 - 07.2022
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers locate products and checked store system for merchandise at other sites.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Maintained records related to sales, returns and inventory availability.
- Process Loan Applications and conduct credit verification to all applicants
- Established rapport with customers using active listening and interpersonal skills.
Sandwich Artist
Saied O. Basger Commercial Establishment Sub-Franchise of Shamel Food
Riyadh
06.2015 - 07.2017
- Assisted customers in choosing menu items by providing food complementing information.
- Greeted guests, promoted specials and took orders.
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
- Trained team members to prepare sandwiches and other items according to instructions.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Prepared salads, soups and sandwiches for customers.
- Filled out daily shift log to record amount of food prepared, used and leftover.
Food Server
Chic Boy Restuarant
Cubao Quezon City
06.2011 - 11.2011
- Cultivated warm relationships with regular customers.
- Added food items, beverages and utensils to trays and immediately delivered to correct rooms.
- Greeted incoming guests and managed accurate seating based on customer desires and server loads.
- Explained menu items and suggested appropriate options for food allergy concerns.
Food Server
Tropical Hut Food Market Incorporation
Montalban Rizal
02.2004 - 11.2005
- Cultivated warm relationships with regular customers.
- Added food items, beverages and utensils to trays and immediately delivered to correct rooms.
- Greeted incoming guests and managed accurate seating based on customer desires and server loads.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Completed table resets by wiping down surfaces and refilling condiments.
- Enhanced dining room operations by removing empty dishes, glassware and silverware to shorten bussing times.
Education
Bachelor of Science - Bachelor of Science in Entrepreneurial Management
PAMANTASAN NG MONTALBAN
Kasiglahan Village, San Jose, Montalban, Rizal 06.2005 - 04.2009
Skills
Interpersonal Skills
Timeline
Sales Assistant
Charus Credit Services Inc
06.2019 - 07.2022
Sandwich Artist
Saied O. Basger Commercial Establishment Sub-Franchise of Shamel Food
06.2015 - 07.2017
Food Server
Chic Boy Restuarant
06.2011 - 11.2011
Bachelor of Science - Bachelor of Science in Entrepreneurial Management
PAMANTASAN NG MONTALBAN
06.2005 - 04.2009
Food Server
Tropical Hut Food Market Incorporation
02.2004 - 11.2005