JOHN RICK SADIASA
TRAINING OFFICER/ AUDITOR, BARTENDER, SERVER
Taguig, Metro Manila
Summary
Adaptable Training Officer with a strong background in employee skill enhancement and effective training evaluation. Dedicated to promoting service excellence and aligning training initiatives with organizational objectives.
Overview
3
3
Certifications
7
7
years of professional experience
Work History
TRAINING OFFICER & AUDITOR
THE BISTRO GROUP, INC
06.2022 - Current
- Engaged with management to evaluate training demands and match programs with organizational priorities.
- Formulated extensive training programs aimed at improving employee skills and knowledge retention.
- Facilitated workshops and seminars to promote best practices in service excellence.
- Evaluated training effectiveness through feedback surveys, improving course content based on participant insights.
Server
THE BISTRO GROUP, INC
08.2022 - 10.2022
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed multiple tables efficiently, ensuring timely order taking and food delivery.
- Trained new staff on restaurant protocols and best practices for service excellence.
- Collaborated with kitchen team to streamline order fulfillment and reduce wait times.
Server Assistant
THE BISTRO GROUP, INC
07.2020 - 07.2022
- Assisted servers in delivering food and beverages to enhance guest satisfaction.
- Maintained cleanliness and organization of dining areas to ensure a welcoming environment.
- Collaborated with kitchen staff to streamline order flow and improve service efficiency.
- Supported training of new staff on restaurant protocols and service standards.
Bartender
THE BISTRO GROUP, INC
01.2020 - 06.2020
- Mixed cocktails and beverages according to standard recipes and customer preferences.
- Maintained clean bar area, ensuring compliance with health and safety regulations.
- Assisted in training new bartenders on menu items and service protocols.
- Provided exceptional customer service, fostering a welcoming atmosphere for guests.
Restaurant Busser
THE BISTRO GROUP, INC
06.2019 - 12.2019
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Assisted servers by promptly delivering food and beverage items to tables.
- Collaborated with kitchen staff to ensure timely service and order accuracy.
- Monitored table settings and replenished utensils as needed during busy service hours.
Education
Bachelor of Science - Hospitality Management
UNIVERSITY OF MAKATI
Makati City, Metro Manila, Philippines06.2018
High School Diploma -
SINIOR HIGH SCHOOL
Makati City, Metro Manila, Philippines03.2016
High School Diploma -
MINIYAN NATIONAL HIGH SCHOOL
San Jose Del Monte, Province Of Bulacan, Philippines03.2015
Skills
Restaurant Operations
Bartender
Food & Beverage Service
Customer Service
Restaurant Auditing
SOP Compliance
Team Leadership
Staff Training
Inventory Management
Quality Assurance
Communication
Problem Solving
Accomplishments
• Validated Trainer certified to conduct restaurant operations and skills training.
• Successfully supported the opening of seven (7) restaurant branches, ensuring operational readiness and training execution.
• Served as a Training Officer, responsible for developing, facilitating, and evaluating training programs for Front of House (FOH) employees.
• Contributed to the Research & Development (R&D) of beverage products, including cocktails, milkshakes, juices, and coffee-based beverages.
• Facilitated the company’s first international Front of House (FOH) competition, coordinating planning, execution, and participant development.
• Led the planning and execution of restaurant events and new product launches, ensuring successful implementation and guest engagement.
• Assigned to Cebu for one month to train restaurant teams and support operational excellence.
• Assigned to Bacolod for two weeks to train employees and provide operational support during a new store opening.
• Member of the Denny’s SuperTeam for over three years, supporting multi-store operations and continuous improvement initiatives.
• Conducted Front of House (FOH) operational audits, identifying opportunities for improvement, resolving operational issues, aligning stores with company standards, and preparing comprehensive audit reports.
Certification
Computer Training on HTML Web Development
Timeline
Server
THE BISTRO GROUP, INC
08.2022 - 10.2022
TRAINING OFFICER & AUDITOR
THE BISTRO GROUP, INC
06.2022 - Current
Server Assistant
THE BISTRO GROUP, INC
07.2020 - 07.2022
Bartender
THE BISTRO GROUP, INC
01.2020 - 06.2020
Restaurant Busser
THE BISTRO GROUP, INC
06.2019 - 12.2019
Bachelor of Science - Hospitality Management
UNIVERSITY OF MAKATI
High School Diploma -
SINIOR HIGH SCHOOL
High School Diploma -
MINIYAN NATIONAL HIGH SCHOOL
hobbies
- Travel – I travel once or twice a month to explore new places, recharge, and gain fresh perspectives.
- Reading – I enjoy reading about philosophy, human behavior, and psychology to better understand people and decision-making.
- Personal Growth – I regularly watch educational content on leadership, psychology, and self-development to continuously improve my skills and mindset.
Character References
- Restaurant Manager- Ruth Flores-0995-159-1915
- General Manager- Dovie- 0966-190-6049
- Multi Unit Manager- Jacob San Pablo- 0977-763-6142