John Richard Huliganga
Customer Service/IT Support
Baguio City
Summary
Dependable IT Support with 10 years of solid customer service experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
IT Support Specialist
Mountainview Satellite Corporation
Baguio City
09.2012 - Current
- Created help desk tickets, troubleshot and resolved internet issues.
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users.
- Answered questions and provided information to customers inquires.
- Provided technical support to clients.
- Delivered onsite technical support for clients.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi and LAN.
- Monitored systems in operation and input commands to troubleshoot areas.
Education
Bachelor of Science - Information Technology
University of Cordillera
Baguio City 06.2006 - 05.2010
Associate of Arts - Computer Networking And Telecommunications
University of Baguio
Baguio City 06.2010 - 10.2011
Skills
TCP/IP
undefinedTimeline
IT Support Specialist
Mountainview Satellite Corporation
09.2012 - Current
Associate of Arts - Computer Networking And Telecommunications
University of Baguio
06.2010 - 10.2011
Bachelor of Science - Information Technology
University of Cordillera
06.2006 - 05.2010
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